SOURCE: Fruition Partners

Fruition Partners

April 21, 2015 11:00 ET

Fruition Partners Launches LIFT Intake and 4 More Apps for ServiceNow Store

New Cloud Application Delivers Single, Universal "Ticket" Intake for Service Management for the Enterprise Powered by the ServiceNow Platform

LAS VEGAS, NV--(Marketwired - Apr 21, 2015) - KNOWLEDGE15 -- Fruition Partners, the leading provider of technology-enabled solutions for the service management sector, and a ServiceNow Master Solutions Partner, today released LIFT Intake along with 4 other apps, on the newly launched ServiceNow Store, empowering organizations to enhance and optimize the way they work through service management. Built on the ServiceNow platform, LIFT Intake is a single place for all calls, emails, and self-service submissions to be recorded and triaged before becoming Incidents, Requests or Cases, eliminating duplicates and allowing consistent 1-step categorization across business units such as IT, HR, Facilities and Legal. For the first time, customers can access LIFT Intake as a stand-alone feature, accessing a key component of the larger Fruition Partners LIFT Product Suite, enabling customers to deliver services throughout their organizations. 

The ServiceNow Store is a commercial enterprise application marketplace that allows customers to purchase and download a broad-range of third-party applications and integrations to improve their IT and business operations. Using the ServiceNow Store, customers have easy access to apps that consumerize their employees' service experience, automate workflows across departments, integrate IT operations and deliver performance analytics. By unleashing the power of service management across the enterprise on one platform, organizations can improve efficiency and lower the cost of service delivery.

The ServiceNow Store was unveiled today at Knowledge15, the largest gathering of service management professionals using enterprise cloud services to change the way people work.

"LIFT Intake, as well as the four other apps we have launched in the ServiceNow Store today, provide immediate and lasting business value to enterprises. We chose to develop apps that have the most potential to help clients based on our more than 10 years of experience with ServiceNow. From Qualys security apps to a voice/SMS app and our ever popular Bomgar integration, we have a number of apps to serve clients. Our featured app, LIFT Intake, can jumpstart an organization's approach to service management for the enterprise, helping them quickly stand up a single, universal intake solution for issues coming from multiple, distinct functional areas. LIFT Intake is the first part of Fruition Partners' LIFT Product suite which will be generally available after Knowledge 15," comments Patrick Stonelake, chief growth officer, Fruition Partners.

Key Application highlights:

  • LIFT Intake
    • Single, universal approach to recording issues reported across business units such as IT, HR, Facilities and Legal
    • Jumpstart enterprise approach to service management across the enterprise
  • Telebridge
    • Generate voice call alerts via Twilio and accept Incident assignments over the phone
    • Improve Major Incident communications with system generated conference bridges
    • Cut long hold times and replace helpdesk voicemail with speech-to-ticket creation
  • Qualys CMDB Manager
    • Automatically sync Qualys security vulnerability scan data into the ServiceNow CMDB
    • Enables Layer 2 discovery for increased data quality
  • Qualys Remediation Manager
    • Programmatically create ServiceNow incidents from Qualys remediation tickets; allows for a 1 incident to many remediation tickets relationship
    • Increases visibility to security vulnerability
  • Bomgar
    • Remote support through Bomgar seamlessly integrated into ServiceNow
    • Real time support/troubleshooting tool for help desk providers

For more information on the ServiceNow Store, visit: https://store.servicenow.com.

About Knowledge15
At Knowledge15, approximately 9,000 attendees have the opportunity to attend more than 100 labs and 200 breakout sessions, specialized networking events, and an ExpoNow exhibition hall with approximately 170 sponsors. With the combination of pre-conference training, hands-on labs, and breakout sessions, the conference presents the best opportunity for ServiceNow customers and partners to learn about the future of ServiceNow, the ecosystem and how we are empowering the service-oriented enterprise. During the conference, follow it on the ServiceNow Community and on Twitter #Know15 and @Know365.

About Fruition Partners
Fruition Partners is a global technology-enabled services firm focused on elevating Service Management to the cloud. The company combines practical experience with technology-enabled tools and services to help organizations attain success throughout the entire Service Management process. With more than 2,200 ServiceNow projects to its credit, Fruition Partners is a Master Solutions Partner of the leading enterprise cloud company. Fruition Partners team of over 300 cloud-integration experts accelerate service management and ensure clients experience the cost and performance benefits quickly and easily. The company is a trusted partner to some of the world's most respected organizations including Target, General Electric (GE), Delphi, Tulane University, Virteva, John Lewis, Boots, and various trusts within the UK National Health Service. For more information on Fruition Partners visit http://www.fruitionpartners.com, follow the company on Twitter @FruitionPartner or call:
In the US: +1 888 604 0055
In the UK: +44 (0) 1344 488123
In Canada: +1 866 626 8247

Contact Information

  • Media Contact:
    Noel Talluto
    Media Relations, Fruition Partners
    Email Contact
    312.448.7054