SOURCE: Caleris

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August 30, 2010 14:44 ET

Fueled by U.S. Firms, Caleris Benefits From Record Growth of Outsourced Content Moderation Services

Midwest Business Process Outsourcing Firm Witnessing "Onshoring" Trend as Companies Choose to Outsource Work to More Affordable Areas Within the U.S.

DES MOINES, IA--(Marketwire - August 30, 2010) -   Caleris, an Iowa-based business process outsourcing firm, announced that it has continued its rapid growth and expansion in Iowa as a result of the proliferation of user-generated content websites. As highlighted in a New York Times article titled "Monitoring the Web's Lurid Precincts," the West Des Moines-based firm, with support centers in the towns of Jefferson, Iowa; Manning, Iowa; and Newton, Iowa, has increased its workforce to nearly 300 employees in order to meet the industry's demand for these online management services. Caleris reports that it had tripled its content moderation clients in the past year.

Fueled by the user-generated content material of everyday people, social media sites have become inundated with images and videos, not all of them appropriate. Content moderation, the term coined to define the process of eliminating unsuitable material, has become an increasingly important service behind the scenes of some of the Web's biggest user-generated sites.

"Iowa, often viewed as the heart of Midwestern values, has served as the perfect place to draw talented and hardworking individuals whose value systems tend to align with America's view of what is appropriate when it comes to user generated content," said Caleris Co-Founder Sheldon Ohringer. "Business process outsourcing services have been growing steadily over the past several years as more user-generated content makes its way online. Most analyst firms agree that content moderation services will continue to grow exponentially, making it an ideal service offering for Caleris and our rural employee base."

Caleris, one of a handful of rural BPO centers in the nation, relies heavily on Iowa's extremely fast broadband network and low-cost of living to enable competitive rates and above average quality to both national and global clients.

About Caleris

Caleris' Business Processing Outsourcing centers specialize in providing inbound technical and helpdesk services, customer care solutions, content moderation, and back-office processing services. While so many jobs are being outsourced offshore, Caleris provides cost-effective rural-based outsourcing services while creating IT support and customer service job opportunities in America. For more information, visit Caleris.com.

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