SOURCE: Fujitsu Computer Systems

February 27, 2007 08:00 ET

Fujitsu Business Process Management Solution Helps Western Union Improve the Efficiency and Accuracy of Money Transfer Operations

Fujitsu Interstage Business Process Manager to Integrate Business Processes Across Global Call Center Sites

SAN DIEGO, CA -- (MARKET WIRE) -- February 27, 2007 -- GARTNER BUSINESS PROCESS MANAGEMENT SUMMIT -- Fujitsu Computer Systems Corporation, a leader in business process management (BPM) and service-oriented architecture (SOA), today announced from the Gartner Business Process Management Summit that The Western Union Company (NYSE: WU), a global leader in money-transfer services, has deployed Fujitsu's SOA-enabled Interstage® BPM solution to improve the efficiency and accuracy of its money transfer operations. With the Interstage offering, Western Union will be able to integrate workflows across the company's global call center sites, allowing customer service representatives to more efficiently manage and track their tasks. Western Union will be presenting a case study on its BPM deployment at the Gartner BPM Summit on February 27, 2007, at the Sheraton San Diego Hotel & Marina.

"When it comes to money transfers, every business process we undertake is mission-critical to our customers, and Fujitsu Interstage Business Process Manager is helping us to ensure effective process management, continuous improvement in operations, and flawless execution of data collection and retention," said Dr. Olutoyin Oduwole, vice president for systems development at Western Union. "Fujitsu offered a complete BPM solution -- from capabilities for process modeling and simulation to real-time process management and reporting and provisioning of metrics. Unlike other vendors, Fujitsu also demonstrated a deep understanding of our business and our workflow challenges."

"As Western Union has discovered, the evolutionary nature of building an IT infrastructure results in complex, inefficient business processes that often undercut the very benefits the IT infrastructure should deliver," said Robert Sepanloo, senior vice president of the Enterprise Software and Solutions Group, Fujitsu Computer Systems. "Fujitsu Interstage provides these companies with greater visibility and control over their business processes by integrating and automating them and providing the flexibility to rapidly change these processes as their business needs evolve."

Dr. Olutoyin Oduwole will present a case study titled "Western Union: Achieving Process Excellence using BPM" at the Gartner BPM Summit on Tuesday, February 27, 2007, from 4:35 p.m. to 5:00 p.m. at the Sheraton San Diego Hotel & Marina. For more information, visit

About the Gartner Business Process Management Summit

The Gartner Business Process Management Summit is the only event designed to provide businesses with the realistic and practical means to maximize the combined results of a BPM implementation on the business and information technology. This three-day event offers a view of the business strategies and technologies that support process modeling, transformation and management while giving powerful strategic insights as well as actionable recommendations to ensure successful process improvements across the enterprise. Additional information is available at

About Western Union

The Western Union Company (NYSE: WU) is a leader in global money transfer services. Together with its affiliates, Orlandi Valuta and Vigo, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. It operates through a network of approximately 285,000 Agent locations in over 200 countries and territories. Online, by phone or in person -- Western Union makes it easy to send money virtually anywhere in the world. Famous for its pioneering telegraph services, the original Western Union dates back to 1851. The company has been credited with having introduced the age of electronic commerce by beginning its electronic money transfer service in 1871. For more information, visit

About Fujitsu Computer Systems Corporation

Headquartered in Sunnyvale, Calif., Fujitsu Computer Systems Corporation is a wholly owned subsidiary of Fujitsu Limited (TSE: 6702) committed to the design, development and delivery of advanced computer systems, application infrastructure software products, and managed services for the business enterprise. Through its TRIOLE® strategy, the company offers a complete line of scalable and reliable servers, storage and middleware solutions, high-performance mobile and client computers, as well as professional services. Fujitsu Computer Systems has established itself as a strategic solutions provider to the world's leading organizations by offering technology innovation, customer choice, exceptional product quality and reliability, as well as outstanding customer service. See for further information. To learn more about the Interstage Suite, visit

About Fujitsu

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of about 4.8 trillion yen (US$40.6 billion) for the fiscal year ended March 31, 2006. See for further information.

Fujitsu, the Fujitsu logo, Interstage and TRIOLE are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. All other trademarks and product names are the property of their respective owners. The statements provided herein are for informational purposes only and may be amended or altered by Fujitsu Computer Systems Corporation without notice or liability. Product description data represents Fujitsu design objectives and is provided for comparative purposes; actual results may vary based on a variety of factors. Specifications are subject to change without notice.

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