SOURCE: FurstPerson


June 17, 2013 11:15 ET

FurstPerson Named Best Technology Solutions Provider at 2013 Call Center Excellence Awards

Company Recognized for Delivering Innovative Solutions That Help Call Center Clients Improve Efficiency and Productivity

CHICAGO, IL--(Marketwired - Jun 17, 2013) - FurstPerson, putting science into talent selection, today announced that the company has been named as the winner in the Best Technology Solutions Provider category of the 2013 Call Center Excellence Awards. The company received this distinction at an awards luncheon during Customer Management IQ's 14th Annual Call Center Week, held at Caesars Palace in Las Vegas on June 12, 2013.

Countless call centers rely on FurstPerson's cutting-edge hiring and assessment solutions to assess their candidates and ensure they hire those with the right work habits, attitudes, skills and abilities to be successful. Based on more than 300 empirical studies encompassing all types of contact center jobs and competencies, the company helps organizations develop more effective workforces that deliver high-quality service and support to their customers. The selection of FurstPerson among the other finalists highlights the innovation and competitive advantage the company delivers to its clients.

The Call Center Excellence Awards were established to honor, recognize and promote the most innovative call center solutions and individuals over the past year. FurstPerson was selected as the winner by an eight-person judging panel comprised of call center industry leaders who evaluated each finalist on how their solutions bring greater efficiency to the call center environment in terms of agent effectiveness, customer experience, self-service and overall service levels. Judges also considered how the providers get managers and reps onboard with the technology, by delivering initial and ongoing training. In addition, finalists had to provide client testimonials that demonstrate the level of satisfaction with the product as well as the working relationship with the provider.

"FurstPerson's fully scalable and flexible cutting-edge technology solutions give employers the insight they need to conduct highly effective pre-hire assessments and ensure they hire people with the right qualifications to provide exceptional service," said Jeff Furst, CEO of FurstPerson. "While we know that our clients are very satisfied with the increased effectiveness our solutions deliver, our latest recognition by the Call Center Excellence Awards further highlights the strength of our technology, quality of our services and the benefits they bring to the call center industry and beyond."

About FurstPerson

Whether your team focuses on sales, support or service, its effectiveness directly impacts your organization's success. FurstPerson helps companies increase customer loyalty and satisfaction through scientifically based talent assessments that create cohesive, high-performing teams. For more than 15 years, industry leaders have partnered with FurstPerson to benefit from data-based talent assessments that reliably predict employee performance. Harness the power of putting science into your talent selection process; turn first to FurstPerson.