SOURCE: FurstPerson


April 29, 2014 09:00 ET

FurstPerson Reveals Best Practices for Effective Interviews in New Infographic

Industry Leader in Data-Driven Talent Solutions Offers Key Strategies for Interviewing and Identifying the Best Candidates for Frontline Positions

CHICAGO, IL--(Marketwired - Apr 29, 2014) - FurstPerson, offering cloud-based talent solutions designed to help companies hire and develop high-performing frontline service, support and sales employees, today announced the release of an insightful new infographic, "How to Conduct an Effective Interview." Drawing from nearly two decades in helping companies overcome the challenge of identifying reliable, high-performing candidates for customer-facing jobs, the company's infographic highlights the best practices and proven strategies to help clients identify and hire the best talent.

Turnover for customer-facing roles is often high, widely reported to be 30 percent for contact center employees, and the costs and time needed to replace those workers places even greater burden on employers. These factors highlight the need for companies to hire the right people the first time, and improvement in this area is often contingent on conducting a successful interview. In its infographic, FurstPerson outlines the key steps to create a more effective interview process, from ensuring proper preparation and structure, avoiding common mistakes and gathering additional information through assessment results and social networking sites.

To further help employers conduct insightful interviews that lead to well-informed hiring decisions, FurstPerson also offers its innovative SmartGuide™ interview platform. This industry-leading solution enables hiring managers and recruiters to easily create and score structured interviews with standardized questions. Combined with FurstPerson's analytic insights and weighted scoring system, SmartGuide elevates the interview process and allows employers to more accurately predict candidate success.

"An effective interview process is crucial to finding and hiring the right people for client-facing roles; if not done correctly, the company will be challenged to hire the people most likely to contribute to customer satisfaction and organizational success," said Jeff Furst, CEO of FurstPerson. "We are pleased to share our insight on what makes for a successful interview and provide employers with helpful advice to ensure their time spent interviewing candidates is more valuable and impactful."

The release of the infographic coincides with the launch of FurstPerson's new website, designed to better showcase the company's innovative talent assessment solutions that give employers the insight to make the right hiring decisions.

FurstPerson's new website is available at:

The "How to Conduct an Effective Interview" infographic can be downloaded at:

About FurstPerson

FurstPerson, the market leader in data-driven talent solutions for frontline service, support, and sales jobs, is transforming how companies measure, hire, and develop frontline talent. FurstPerson designs custom hiring and development solutions that measure each person holistically by drawing on a suite of award-winning assessments, realistic job auditions, and behavioral interviews. A pioneer in workforce analytics, FurstPerson creates transparency through online analytics' dashboards that allow every customer to understand how well their solution is performing each day. The cumulative impact of FurstPerson's people, processes, and products is reflected in FurstPerson's customers' year-over-year improvements in service levels, support resolution, and sales growth.