SOURCE: Eventus Solutions Group
July 18, 2016 17:57 ET
DENVER, CO--(Marketwired - July 18, 2016) - Earlier this year, Eventus Solutions Group published a whitepaper entitled "The Future of Knowledge Management". The topic struck a chord with readers, as the paper set a company record for new whitepaper downloads. Eventus contact center consulting experts have now published an excerpt from that paper in a blog post entitled "Meeting the Self-Service Knowledge Challenge". The post discusses how use of technology has evolved from Generation X to Generation Z, and how expectations for online systems such as knowledge management-powered self-service websites and mobile applications have changed accordingly. It then covers two strategies for meeting the most challenging of these new expectations. Click here to read the entire blog post.
Eventus Solutions Group is a nationally recognized consulting and managed services firm that helps its clients optimize the way they engage with their customers in their contact centers and digital channels. The company's unique business model has earned it recognition on the Inc. 500 list of fastest growing private companies and has helped Eventus build a client list that includes some of the most well-known brands in healthcare, insurance, retail, communications, government and other industries. For more information, visit http://www.eventusg.com, or follow us on LinkedIn or Twitter @eventusg.
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In contact center environments, knowledge management has the proven ability to increase customer satisfaction while simultaneously reducing operating costs.