SOURCE: Gainsight

Gainsight

November 19, 2014 09:00 ET

Gainsight Announces Pulse 2015, the Customer Success Industry's Flagship Conference

Over 2000 Customer Success Leaders Expected at San Francisco's Pier 48 on May 12-13, 2015

REDWOOD CITY, CA--(Marketwired - Nov 19, 2014) - Gainsight, the Customer Success company, announced today plans for the third annual Pulse Conference 2015, to be held from May 12-13, 2015 at San Francisco's historic Pier 48. Pulse is the largest gathering of the Customer Success industry; a two day event for leaders of global subscription businesses to learn and share best practices while networking with their peers in Customer Success. Last year, almost 1000 attendees packed out the venue in San Francisco as business luminary Malcolm Gladwell keynoted the historic event. Attendance is expected to double at next year's Pulse 2015 as Gainsight today opened ticket sales at a reduced "Super Early Bird" rate of $695 through the end of the year.

Gainsight also announced today that PulseLocal, a local networking community initiative of Customer Success leaders, has expanded to over 1000 members in 12 key cities around the United States and Canada. PulseLocal community members meet monthly to network, share their experiences, and develop great programs and relationships to lead their world in Customer Success.

"Pulse has become so much more than an annual conference, but truly the heartbeat of the Customer Success industry," said Nick Mehta, CEO at Gainsight. "We feel a deep responsibility to continue our facilitation of idea exchange and networking amongst the greatest thinkers and doers in the Customer Success community. Pulse 2015 will be a step function above 2014 in scale and production -- we can't wait to share more details!"

Tickets On Sale Today for Pulse Conference 2015
Gainsight announced today that Pulse Conference 2015 will be held in San Francisco's historic Pier 48, with over 120,000 square footage of waterfront space overlooking the Bay Bridge and AT&T Park. The massive construction will be converted into a global Pulse Village, and for that week, become the epicenter of the Customer Success world.

Those interested in attending Pulse are encouraged to register today while tickets are still at the "Super Early Bird" rate of $695 through the end of the year. Tickets in January will climb to the "Early Bird" rate of $795 before hitting the full conference fare of $995 later in 2015. Companies who are interested in getting involved with Pulse 2015 can learn more about sponsorship opportunities by downloading the prospectus available now.

Gainsight conducted a survey of attendees from last year's Pulse Conference in partnership with Waypoint Group and revealed a favorable NPS score of 56. Over half (51%) of attendees surveyed felt that Pulse was better than any other conference they've attended in the past. The research also highlighted:

  • Wide-range of subject matter covered with actionable content.  A significant majority of attendees (85%) expressed that the subject matter covered in the agenda was appropriate and are confident that they'll be able to put what was learned to use.
  • Knowledgable, high quality speakers.  Pulse 2014 featured a strong agenda of over 120 speakers including Malcolm Gladwell. An overwhelming majority (75%) of attendees responded favorably to the quality and overall value of the speaker roster.
  • The attendee profile was right. When asked about the networking value of the event given those in attendance, 69% responded favorably.

Quotes From Previous Pulse Conference Attendees
"I brought my entire team because I believe in the content, the caliber of speakers and it's a great way to further evangelize Customer Success and network." -- April Oman, VP Customer Success at Zuora

"There is no other Customer Success/Account Management conference of this scale." -- Todd McEvilly, VP Account Management at Docusign

"Absolutely the most important event for both my career and my organization. Speakers were amazing, staff were friendly and helpful, and the information was essential for my growth." -- Scott Campbell, Customer Success Manager at Reputation.com

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About Gainsight
Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company's SaaS solution is 100% Salesforce native and uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie's List, Castlight Health, Marketo and Informatica use Gainsight to help their customers succeed at www.gainsight.com.

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