SOURCE: Gainsight

Gainsight

October 02, 2013 10:00 ET

Gainsight Brings Customer Success Management to the Oracle Cloud Marketplace

Customer Success Suite Now Available to Oracle Marketing Cloud Customers to Optimize Retention and Increase Revenues

MOUNTAIN VIEW, CA--(Marketwired - Oct 2, 2013) - Gainsight, a leading Customer Success Management platform and Gold-level member of Oracle PartnerNetwork (OPN), today announced that Gainsight's Customer Success application suite is now available in the new Oracle Cloud Marketplace. The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud SaaS applications to address their business needs.

Gainsight is now able to leverage the Oracle Cloud Marketplace to reach Oracle's customer base, allowing Gainsight to grow their business and extend their success in the cloud. With Gainsight, Oracle Marketing Cloud clients can drive Customer Success across their organizations with the help of Gainsight's real-time, 360-degree view into customer health, capturing sources of customer data including customer surveys, product usage data, purchase/renewal information and customer milestones. Customer Success teams can have an integrated system to manage customer retention and reduce churn, allowing them to:

  • Monitor customer satisfaction and product engagement in real-time
  • Generate predictive alerts for at-risk customers, as well as upsell opportunities
  • Scale customer success efforts across the organization

The Oracle Cloud Marketplace helps Oracle Cloud customers review granular details of Gainsight's Customer Success application suite, including user ratings and reviews.

"At Gainsight, we are extremely passionate about helping businesses better understand and retain their existing customers," said Nick Mehta, CEO of Gainsight. "Gainsight's participation in the Oracle Cloud Marketplace further extends our reach and enables customers to easily reap the benefits of Gainsight's Customer Success application suite. We look forward to leveraging the power of the Oracle Cloud to help more businesses achieve customer success, and in turn, meet business goals and increase revenue."

About Gainsight
Gainsight, a complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive Customer Success. The company's SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Marketo, Jive Software, Informatica and Eloqua are using Gainsight to help their customers succeed at www.gainsight.com.

Connect with Gainsight:
Blog: www.gainsight.com/blog
Twitter: www.twitter.com/GainsightHQ
Facebook: www.facebook.com/Gainsight

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