SOURCE: Pertino


April 03, 2014 09:00 ET

Game of Phones: IT Faces Increased Frustration and Support Demands as Employees Need for Always-On Connectivity Grows

Survey Reveals That 77 Percent of Americans Are Not Satisfied With Their Ability to Access Office IT Systems Remotely; 65 Percent Contact IT Helpdesk at Least Once Per Month

LOS GATOS, CA--(Marketwired - Apr 3, 2014) - Pertino, a company reinventing networking for the cloud era, revealed new data from a survey of 991 employed adults that found that 9 out of 10 employees rely on accessing office files and applications to get their job done. When it comes to accessing those office resources from anywhere, 75 percent said they value work-anywhere-anytime flexibility and nearly 60 percent stated it makes them more productive. Correspondingly, the survey found that IT organizations are struggling to meet the needs and expectations of employees working remotely due to outdated, under-performing network hardware and the rise in extreme weather-related disruptions.

"As this survey illustrates, we are reaching a tipping point in the number of IT-dependent employees that need or desire greater flexibility in where and when they work, and this is starting to expose weaknesses in legacy network technologies," said Todd Krautkremer, vice president of marketing at Pertino. "Cloud networking can free businesses from traditional hardware-related costs and constraints so they can extend secure network access to everyone, everywhere, and on any device, and it protects against weather-related outages by enabling businesses to seamlessly host their critical IT resources in the cloud. This all adds up to greater overall business productivity, less IT cost and support requirements, and greater employee satisfaction."

Night Gathers and Now My Watch Begins: Always Connected
The survey reveals that the average desk job has moved beyond the office cubicle and, as a result, connectivity isn't a luxury -- it's a necessity. Three-quarters (75 percent) of Americans rely on remote access to office files and applications to give them flexibility in when and where they work. And it's not just the employees who win, businesses benefit by keeping employees more productive and their data more secure: 6 in 10 U.S. adults said that VPN or remote access to the office makes them more productive and 57 percent use remote access to avoid having to download files to their PC or using Dropbox or similar cloud file-sharing services.

Game of Phones: Medieval Networks Are Falling Short, Putting Pressure on IT
The increasing reliance on remote network access is resulting in discontent with current Virtual Private Network (VPN) and remote access technologies from IT support staff and employees alike. More than three-quarters (77 percent) of Americans are less than satisfied with their current capabilities offered by their IT organization. Of the issues cited, performance (58 percent), connection reliability (43 percent), and ease of use (31 percent) where the top areas for improvement, and 30 percent don't even have an option to work remotely due primarily to cost and security risks. In response, employees are going to the phones to voice their concerns. Sixty-five percent surveyed submit at least one trouble ticket per month to IT support for VPN and remote access-related issues, and 25 percent submit three or more trouble tickets per month.

Winter is Coming: Employees Left Out In The Cold
The recent Polar Vortex and "storms of the century" across the U.S. have underscored the impact of extreme weather on business productivity and profits. The survey found that 66 percent of employees were affected by extreme weather -- from being stranded somewhere without remote access to office files and applications (50 percent) to the office being shut down and IT systems being offline altogether (27 percent). Recent storms also seemed to have caught some IT organizations flat-footed -- 21 percent of stranded employees requested remote access, but IT could not provide it in time.

As this study highlights, during and after business hours and in good weather and bad, business productivity depends on employees being able to access office files and applications from anywhere, 24-hours a day. This new reality is driving businesses to embrace mobile and cloud technologies, making the network more critical than ever before and exposing weaknesses in legacy hardware-based VPN and remote access solutions. Pertino is a cloud-based service that allows any size businesses to build a secure cloud network in minutes, connecting people everywhere with the IT resources they need, whether hosted onsite and in the cloud. Pertino's opportunity is driven by unstoppable trends in IT today, including the mass adoption of cloud-based IT services, the growing consumerization of IT, the proliferation of mobile devices, and the rise of the modern mobile workforce.

About Pertino
Founded in 2011, Pertino has an inspired vision for reinventing networking for the cloud era, and in the process, being a catalyst for democratizing IT for small-to-medium businesses. Globalization, cloud-enabled IT, and growing demand for always-connected people, devices, and things is affecting businesses of all sizes - making the "outside network" as critical as the inside one. However, traditional wide-area networks have not kept pace. Pertino's revolutionary Cloud Network Engine enables an IT person, regardless of skill level, to build a secure and reliable cloud network in minutes that connects people everywhere to IT resources anywhere. To achieve this breakthrough, Pertino has developed a software-driven cloud platform that combines the power and pervasiveness of the cloud with network virtualization and Software-defined Network (SDN) technology. The company is venture funded and headquartered in Los Gatos, Calif. For more information or to try Pertino free for yourself, please visit

Survey Methodology
The survey was conducted online by on behalf of Pertino on March 25, 2014, among 991 employed U.S. adults nationwide, with a four-year college degree. The margin of error is 6 percent with a 94 percent confidence rate. 

Contact Information

  • Media Contact:
    Megan Grasty
    (415) 963-4174 x26