SOURCE: CallMiner, Inc.

January 29, 2008 09:00 ET

Gartner, CallMiner Present Webinar: Speech Analytics - Discover the Missing Link to Your Customers

FORT MYERS, FL--(Marketwire - January 29, 2008) -


WHO: Gareth Herschel, Research Director with Gartner, Inc.

Jeff Gallino, CTO, Chairman and Co-founder of CallMiner, Inc.

WHAT: Webinar: Speech Analytics - Discover the Missing Link to Your Customers

WHERE: URL: http://www.callminer.com/speech_analytics_discover_missing_link_your_customers

WHY:

As preventing churn becomes increasingly more important in today's competitive business environment, finding more-effective ways to win customers' loyalty and solidify relationships with them is critical. Speech analytics can help companies understand customers better, keep their business and increase their lifetime value -- all while reducing costs in the contact center and across the enterprise.

In this complimentary webinar, experts from Gartner and industry leader CallMiner will address the advantages of speech analytics and how to apply the knowledge gained from it to impact customer satisfaction, agent performance and sales and marketing effectiveness.

Webinar attendees will discover:

--  Why understanding customers is the key to customer satisfaction
--  How speech analytics can help companies understand customers better
--  The factors that guarantee the success of a speech analytics program
--  What companies can do to guarantee significant ROI on speech analytics
--  Today's top ten trends in contact centers -- and how speech analytics
    contributes to them
    

When surveys, interviews and call monitoring aren't enough, adding advanced speech analytics to the mix can make the difference. Register for this free webinar to learn more about how speech analytics can positively impact customer relationships and overall business success.

About CallMiner

CallMiner is the leading provider of speech analytics solutions that provides customer intelligence from recorded conversations. CallMiner Eureka!, the company's flagship product, is the only speech analytics solution that automatically and accurately discovers the content, context and purpose of the entire conversation and of every call, enabling companies to understand why customers call and how agents respond. With this knowledge CallMiner customers are able to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. CallMiner, founded in 2002, is headquartered in Southwest Florida with leading institutional investors that include Inflexion Partners, Intersouth Partners, Sigma Partners, Village Ventures, and In-Q-Tel. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

Contact Information

  • Contact:
    For CallMiner
    Jessica Mularczyk
    (508) 498-9300
    Email Contact