SOURCE: generationE Technologies

generationE Technologies

August 01, 2011 10:00 ET

generationE Technologies Pioneers Social IT Process Automation and Collaborative Operations Management With Resolve Software

Resolve's Wiki-Based Collaboration and Automation Technology Is Fundamentally Transforming the Way Enterprises and Service Providers Operate

SAN CLEMENTE, CA--(Marketwire - Aug 1, 2011) - The recent wave of initial public offerings (IPOs) demonstrates the success of social media across broad consumer markets, but very few companies have made inroads into application of the technology as an enterprise collaboration tool. generationE Technologies is moving quickly to fill that void by pioneering the use of social media in network operations, customer care, provisioning and cloud operational processes through its Resolve Software.

With Resolve, generationE introduces social IT process automation (ITPA) to not only offer an entirely new class of software, but to also define an emerging IT management discipline called collaborative operations management (COM). Now deployed in organizations throughout the globe including EarthLink, Syniverse and Consolidated Communications. Resolve drives COM practices through the use of Wikis that centralize operational knowledge for easy sharing across the enterprise, while also automating up to 90 percent of IT tasks.

"Other IT process automation (ITPA) solutions often require a high level of operational maturity before making significant impact in reducing human intervention, reducing costs or increasing efficiencies," says Casey Kindiger, CEO of generationE Technologies. "With Resolve, generationE is committed to eliminating traditional organizational constructs while placing human ingenuity at the forefront of workplace activity. As a result, our customers have seen hundreds of thousands of dollars in savings, or efficiency increases of more than 250 percent in a matter of months."

According to the January 2011 report, "Collaborative Operations Management: A Next-Generation Management Capability," by Gartner Research Vice President Cameron Haight, "sharing expertise via collaborative interactions helps IT professionals manage risk by improving situational awareness. Yet, these unstructured flows are rarely accounted for in more-traditional, process-oriented ITSM tools, leaving little ability for their conversion into reusable knowledge assets for future expertise needs."

Resolve addresses inadequate collaboration processes by capturing and documenting unstructured workflows and making them available via Wikis that link people, tasks, tools and other resources. Because Wikis are easy to update and augment, they can also be adapted in Resolve to meet changing organizational requirements. Resolve's dynamic Wikis allow for embedded decision trees, which make organizational knowledge more easily produced, maintained and consumed.

Resolve is also based upon the premise that the social part of the network need not be limited to the human element alone: with its Wiki-based automation capabilities, it enables human/network interactions to be modulated to accelerate the pace of network intelligence, leading to even greater efficiency improvements.

Deployed and integrated within multi-vendor, heterogeneous environments, Resolve provides broad-based, enterprise-class scalability and a vendor-neutral approach to automation. Organizations leverage Resolve to maintain 24/7 network uptime and prevent loss of service to customers; enhance internal collaboration and workflow; launch new services faster to market; and attain time savings of thousands of hours each year to positively impact customer service.

For more information on Resolve, visit or visit our blog at

About generationE Technologies
generationE Technologies is an IT process automation software company that places human ingenuity at the forefront of workplace activity because we break down traditional organizational and process constructs through a new approach to automation. Resolve Software is a social ITPA product that delivers over 200 percent savings within months of deployment because of its actionable and dynamic knowledge management capabilities. For more information, please visit

Contact Information

  • Media Contacts:
    Paula Johns
    For generationE Technologies
    (760) 522-0941
    Email Contact