SOURCE: Get Satisfaction

Get Satisfaction

October 27, 2011 12:00 ET

Get Satisfaction Expands Language Support to Power Global Communities

Multi-Language Platform Enables Companies of All Sizes to Seamlessly Develop Localized Communities, Support and Marketing

SAN FRANCISCO, CA--(Marketwire - Oct 27, 2011) - Get Satisfaction, an online community platform that builds strong relationships between companies and their customers, today announced multi-language support enabling businesses everywhere to "love their customers" in their native language. Get Satisfaction communities are now available in English, Spanish, French, German, Dutch, Swedish, Portuguese and Italian.

"Get Satisfaction is about putting customers at the center of business. We are already everywhere the customer is on the social Web, and now, we're enabling interaction in the customer's language of choice," said Wendy Lea, CEO, Get Satisfaction. "For the first time, any company no matter how big or small can transform into a global business with online community tools that level the playing field and allow them to compete with corporations."

Companies of all sizes use Get Satisfaction to lower support costs, refine products and bring the customer voice into their business. With localized communities, they can now tap into culturally sensitive feedback to refine products for different audiences.

The addition of language support to the Get Satisfaction platform is a powerful localization tool for small- and medium-size businesses, and also enables multilingual support within the same geographic region. Businesses wishing to expand overseas can quickly establish a local brand community; businesses looking to appeal to multilingual audiences in an existing market can tap Get Satisfaction's localization tools to enable community in the target language.

"Our multi-language platform is built to provide businesses with an instant local support base, and with that, a built-in local community of advocates and champions," Lea said. "The barrier to entry for expansion used to include having to build massive support, sales and marketing organizations. Those days are over."

About Get Satisfaction
Get Satisfaction is an online community platform that helps companies build better relationships with their customers. Our solution is used by the world's best brands to improve customer support, develop better products, drive customer loyalty, and drive better business. For more information, visit www.getsatisfaction.com.

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