SOURCE: Get Satisfaction

January 18, 2011 13:00 ET

Get Satisfaction Experiences Record Growth in 2010, Expands Product Footprint into Salesforce.com and Facebook

SAN FRANCISCO, CA--(Marketwire - January 18, 2011) -  Get Satisfaction, a leader in Social CRM, is proud to announce record sales growth for 2010. Highlights for the past twelve months include strong freemium and enterprise account growth, key partnership additions, a new equity funding round, an expanded management team, and considerable industry analyst recognition.

Get Satisfaction saw increasing momentum throughout 2010, with sales up over 200%. The company continued to grow its freemium offering with now over 1,600 paid accounts, while monthly unique visitor traffic reached 4.9 million across the Get Satisfaction network. There are now over 47,000 companies using Get Satisfaction to enable productive conversations with their customers. Get Satisfaction established itself as the leader in key verticals including consumer packaged goods, consumer electronics, and social gaming. New clients include Walmart, Motorola, Panasonic, Pampers, Intuit's Mint.com, Zynga, Minecraft, and Flipboard. 

"Organizations of all sizes are seeing the benefits of customer communities," said Get Satisfaction CEO Wendy Lea. "From the world's largest brands to small game developers, our platform helps companies and customers build better products faster, strengthen brand loyalty, and reduce support costs. These practices are quickly becoming mainstream and amplified by Facebook and Twitter."

Partnerships remain core to Get Satisfaction's success. The company unveiled an integration with Salesforce.com's Service Cloud to create a bridge between social networks, customer communities and the popular CRM platform. Get Satisfaction established a partnership with Involver to develop the 'Get Satisfaction for Facebook' application, which is currently used by 350 companies to extend their communities inside the world's largest social network. The platform also partnered with analytics service GoodData for in-app statistics and announced a relationship with Jive to bring social collaboration across the two offerings.

Last fall, Get Satisfaction closed on a $6 million in Series A funding round, led by Azure Capital Partners with O'Reilly AlphaTech Ventures and First Round Capital also participating. The company dramatically expanded its management team with experienced enterprise software and SaaS executives, as well as built out the development, marketing, and sales staff. The most recent addition to the team is Scott Barmmer, who joins Get Satisfaction as Vice President of Sales, most recently from Salesforce.com, where he led the global accounts sales team.

CRM analyst Paul Greenberg showcased Get Satisfaction on ZDNet's 'CRM Watchlist for 2011,' and the company garnered mentions in The New York Times, Fast Company, AdAge, The Financial Times, CRM, and Mediapost.

About Get Satisfaction:

Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 47,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase visibility and improve customer loyalty. Get Satisfaction communities are available at getsatisfaction.com.

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