SOURCE: Zingaya

September 11, 2012 11:29 ET

GetHuman and Zingaya Team to Bring Phone Calls Back to the Center of Customer Experience

One-Click Calling Creates the Fastest Way to Contact Customer Service Desks

PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that the Zingaya click-to-call widget is now available on GetHuman.com.

GetHuman.com and Zingaya have joined efforts to improve customer service and offer free web-based calling to companies right from the GetHuman.com website.

"GetHuman has the best tools to help you reach live customer service representatives at thousands of companies in more than 50 countries," said Alexey Aylarov, CEO of Zingaya. "Initial usage has been extraordinary: in early tests of the implementation, people from 46 different countries used Zingaya to make hundreds of free calls to live customer service agents though GetHuman."

"GetHuman is more than a website -- it's a movement toward more efficient and less frustrating customer service interactions," said Christian Allen, CTO of GetHuman. "With Zingaya, we help our active user community talk to live customer service agents with a click of a mouse -- no matter where they are in the world."

GetHuman is the web's largest database of customer service information for companies worldwide. Originally started in 2005 as a catalog of phone numbers for large companies (complete with phone numbers and shortcuts through the phone maze to a human being), GetHuman now also features several options for fast customer service, ranked by user feedback, tips for specific companies and more.

Zingaya enables VoIP calls without a phone or a download. For example, e-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent. The customer speaks through their browser, instantly. The customer agent answers the call on their end as if the call came from a regular phone.

About Zingaya

Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts. For more information, visit http://www.zingaya.com.

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