SOURCE: Glance Networks

Glance Networks

September 28, 2011 09:00 ET

Glance and LivePerson Partner to Provide Integrated Screen-Sharing for Live Chat Sessions

Integration Improves Customer Experience and Closure Rates Making the Most of Every Sales and Support Interaction

ARLINGTON, MA--(Marketwire - Sep 28, 2011) - Glance Networks (www.glance.net), which provides the best instant screen-sharing tool for sales and support professionals, announced today that it has partnered with LivePerson to provide integrated screen-sharing within LivePerson chat sessions.

LivePerson is the leading provider of real-time intelligent engagement solutions and allows businesses to make meaningful connections with their customers. LivePerson's enterprise solution enables online businesses to assess thousands of visitors on their web site at any given time and provide personalized assistance in order to drive conversions, first contact resolution and ensure an optimal customer experience.

Glance provides the only instant screen-sharing technology that's integrated with popular customer-facing applications to help companies measurably improve sales and service interactions. Glance for LivePerson was developed to improve chat closure rates, reduce escalations to voice, and most importantly improve the customer experience, by allowing chat agents to instantly share their screens or view customers' screens.

Glance's service is known for its simplicity and speed -- session participants are connected in seconds, with one click and no software to download -- even from mobile devices such as an iPad, Android or BlackBerry. Developed as an alternative to traditional web conferencing tools -- which are typically slow to connect and difficult to integrate with other applications -- Glance's tools are architected for the socially fueled, mobile, customer 2.0.

"Many consumers today don't want to talk with a sales or support person -- they prefer online interactions," said Nancy Nardin, Founder and Editor of Smart Selling Tools. "Integrating Glance into LivePerson helps maintain that paradigm, and I believe consumers will really appreciate this very smart approach to improving sales and service interactions."

"Businesses using LivePerson and seeking to improve conversion rates for sales centers or increase first customer resolution for service agents now have a unique solution specifically focused on these issues," said Tom Scontras, Vice President of Sales & Marketing for Glance Networks. "We're ecstatic about our LivePerson partnership and love how both companies are aligned to meet the demands of today's socially oriented customers."

Glance for LivePerson is compatible with LivePerson Premier and LivePerson Enterprise. LivePerson sells the Glance adaptor required to integrate the two solutions. The Glance for LivePerson app can be purchased at the LivePerson Apps Marketplace. To learn more about Glance for LivePerson, contact Glance Sales directly at 617.834.4454 or visit www.glance.net.

About Glance Networks
Glance Networks (www.glance.net) provides the only instant screen-sharing technology that's integrated with popular customer-facing applications to help companies measurably improve sales and service interactions. Glance enables sales and support reps to launch on-the-fly screen-sharing sessions from directly within the customer applications they're already using -- such as Salesforce.com and LivePerson -- and provides managers with real-time reports on the impact those sessions have on sales and customer service metrics. Founded by former PictureTel CTO Rich Baker, Glance is headquartered in Arlington, MA and has more than 6,000 customers worldwide including Deluxe Corporation, Franklin Templeton, Vehix, Choice Hotels, Ciba Vision and InfoUSA.

Glance Networks and Glance are trademarks of Glance Networks Inc. All other trademarks contained herein are the property of their respective owners.

Contact Information

  • For information, contact:
    Gina Rezendes
    Big Swing Communications
    Email Contact
    +1-617-640-9278