SOURCE: Glance Networks

Glance Networks

November 20, 2013 08:45 ET

Glance Networks Announces Visual Engagement Platform for Salesforce.com's Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences

ARLINGTON, MA--(Marketwired - Nov 20, 2013) - Glance Networks, a provider known for its simple and secure screen-sharing products, today announced the availability of Panorama for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

According to Forrester Research, two-thirds of customer experience professionals surveyed report that they deployed an innovative experience within the last twelve months, and even more plan on rolling them out within the next year. A key trend for delivering these world-class online engagements is the addition of visual interaction technologies. For example, in September Amazon.com introduced its Mayday service that supports live agent video on Kindle Fire HDX tablets, and recently Apple enhanced the customer experience for its on-line stores in Europe, Asia and South America by offering on-screen assistance for shoppers.

"Today companies have to find ways to make customer interactions more meaningful and profitable," said Lisa Fiondella, CEO at ReFocus. "Visual engagement dramatically improves online shopping and service experiences. With Panorama for Service Cloud, Salesforce.com customers now have a powerful way to make that happen."

Panorama for Service Cloud:

  • Provides comprehensive visual engagement services such as co-browse, screen sharing, agent video and mobile showcase;
  • Makes it effortless for agents to switch between services;
  • Captures session data for later analysis; and
  • Has robust APIs to enable integration with third-party or custom solutions.

"There are plenty of voice and chat tools to engage customers online, but they don't let us do what comes naturally -- visually share and show," said Tom Scontras, Chief Marketing Officer at Glance. "We built Panorama to bridge the visual gap that frustrates so many people. Now, customers can easily interact with agents in the most effective manner, resulting in increased satisfaction, enhanced brand experience and competitive differentiation."

Panorama for Service Cloud is available today. View the video demo, or for more information or to schedule a one-on-one session during the week, contact a Glance representative at 781-645-7257.

About Glance Networks

At Glance, we've made it our mission to bring visual engagement to the online world. For innovative companies in industries such as retail, financial services and technology, we deliver a remarkable, compelling and profitable customer experience. Focused on developing simple, reliable and effective solutions, Glance has over 3,000 customers many leveraging our strategic partnerships with Salesforce.com, Oracle and Genesys. Learn more at http://www.glance.net/.

Glance Networks and Glance are trademarks of Glance Networks Inc. All other trademarks contained herein are the property of their respective owners.

Contact Information

  • Media Contact:
    Tom Scontras
    CMO, Glance
    Email Contact
    +1 781-838-1401