SOURCE: Cincom Systems

May 23, 2005 12:17 ET

Global Software Giant Cincom Aggressively Recruiting Partners

Attending Gartner IT Channel Vision Event May 22-25, 2005, to Recruit

CINCINNATI, OH -- (MARKET WIRE) -- May 23, 2005 -- Cincom plans to aggressively recruit an additional 25 to 50 U.S. integrators and VARs and will kick-off this pursuit at the Gartner IT Channel Vision Event (http://www.itchannelvision.com/us/) on May 22-25, 2005, at The Westin Diplomat Hotel in Hollywood, FL.

High-Growth Contact Center Market

With 130 companies already on its partner roster, Cincom is looking for partners to participate in the high-growth hosted contact center market to discuss how to leverage Cincom's Synchrony™ customer experience management offering that unites an intelligent agent desktop with flexible contact center functionality. According to Datamonitor, by 2008 the global market for managed and hosted contact centers will double with annual spending exceeding $5 billion.

"For service providers to achieve adequate margins when targeting small to medium-sized businesses with on-demand solutions, they should deploy multi-tenant solutions, such as Cincom's Synchrony Customer Experience Management suite," according to Robin Goad, Senior Analyst at Datamonitor.

Synchrony enables small/mid-size organizations and enterprise departments to deliver consistent and highly responsive customer interactions. Its architecture links multi-channel contact center functionality with a smart agent desktop that provides a consolidated portal of resources and information necessary to optimize each customer interaction, thus delivering significant productivity and revenue gains.

This year, Cincom's customer experience management software, Synchrony (http://www.cincom.com/pdf/SY040428-4.pdf), has earned three prestigious product awards including: The Call Center Demo & Conference-Dallas Best of Show Award from Call Center Magazine, the Gold Award from TechTarget's SearchCRM.com in the contact center software category, and Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine 2004 Product of the Year award.

Worried Buyers and Customers?

"Acquisitions in the software and ERP field have worried integrators, VARS and buyers and sparked interest in Cincom. With a 40-year history as a private company and generating over $100 million dollars in revenue for 20 straight years, our customers and partners are reassured by Cincom's stability and global reach and support," said Randy Saunders, Cincom partner director.

Actively Promotes, Trains, and Most Importantly, Provides Incentives

Cincom's Partner Program helps third-party companies partner with Cincom for joint sales and marketing, support, and development of information-technology products and services. Because no one company alone can meet all the needs of every customer, Cincom meets market demand for enterprise software solutions by leveraging its nearly 40-year history in the software industry and by utilizing its 24x7 global support network. Cincom also has partnership opportunities for its Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing; and Outsourcing/Hosting solutions.

You can learn more about the Cincom partner program at: www.cincom.com/partners.

About Cincom

For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors: Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing Business; and Outsourcing/Hosting.

Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Trademarks: CINCOM, Synchrony, and The World's Most Experienced Software Company are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2005 Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contacts:
    Steve Kayser
    Public Relations Manager
    Cincom Systems, Inc.
    513.612.2348
    skayser@cincom.com