SOURCE: GlobalEnglish

October 26, 2005 10:00 ET

GlobalEnglish Client Computer Associates Wins 2005 Brandon Hall Award

GlobalEnglish Online English Training Program Helps Computer Associates Deliver Excellent Customer Service Worldwide

SAN FRANCISCO, CA -- (MARKET WIRE) -- October 26, 2005 -- GlobalEnglish Corporation, the leading online English learning and support service for business communication, is pleased to announce that its longtime client, Computer Associates, has won a Bronze 2005 Brandon Hall award in the Outstanding Case Study category for its deployment of the GlobalEnglish Corporate Learning Service™.

Computer Associates uses the GlobalEnglish® service to provide English language training for its customer support team worldwide. "If our people can't communicate smoothly and clearly, they sound like novices, no matter how good their technical skills," said Lisa Nikolaides, Senior Program Manager of Employee Development with Computer Associates. "This is not acceptable to our clients. Clear communication is the only way to earn clients' confidence because we often don't have the advantage of being able to meet in person. For a large online commerce client, for example, every minute could be costing thousands and thousands of dollars. We don't have any time to waste because of language difficulties."

"Computer Associates has set an industry standard for excellent customer service," said Ron Hoge, President and CEO of GlobalEnglish Corporation. "The company is one of the most successful and productive global corporations in the world because it makes strategic investments in workforce development. Its emphasis on English language training helps ensure that everyone in the organization can communicate quickly and accurately with one another and with clients."

Computer Associates deploys the GlobalEnglish Corporate Learning Service worldwide. "We chose the GlobalEnglish Corporate Learning Service because it was an excellent fit for our business needs," said Nikolaides. "The comprehensive curriculum focuses on business interactions and offers training for all critical communication skills, including listening and pronunciation. It is a great tool for employees at all levels of proficiency because it allows more advanced students, like many in India, to learn appropriate tone and vocabulary for interactions with customers."

Brandon Hall announced the winners at an awards ceremony on Tuesday, October 18, during the 2005 Training Fall Conference and Expo in Long Beach, California. To receive a copy of the Computer Associates submission, contact GlobalEnglish at info@globalenglish.com.

About GlobalEnglish Corporation

GlobalEnglish Corporation is the leading online English learning and support service provider for business communication. The company is helping global organizations improve efficiency and operational integration by addressing the language skills gap. In a recent survey of more than 30,000 corporate employees, 91 percent said that English is "required" or "important" for their jobs; however, only 9 percent indicated that their current level of English was sufficient for their jobs in a global organization. And the GlobalEnglish service delivers measurable improvements to learners and corporations; 92 percent of active users reported that they were able to apply what they learned to the job, and 71 percent saved one or more hours each week.

GlobalEnglish is the preferred choice of many of the world's largest companies, including BNP Paribas, Computer Associates, Deloitte, Deutsche Telekom, Hewlett-Packard, Hilton International, IBM Japan, Mitsubishi Corporation, Procter & Gamble, Unilever, and Wyeth. GlobalEnglish also offers programs for individuals, schools, and children. For more information about how GlobalEnglish can help your company improve communication around the world, go to www.globalenglish.com and click on "Corporate Learning Service," or email us at info@globalenglish.com.

GlobalEnglish is a registered trademark, and GlobalEnglish Corporate Learning Service, the GlobalEnglish logo, and The Leading Online English Learning and Support Service Provider for Business Communication are trademarks of GlobalEnglish Corporation. Other company and product names used herein are for identification purposes and may be trademarks of their respective companies.

Contact Information

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    Dayna Verstegen
    Senior Manager, Global Marketing Communications
    (650) 246-6114
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