SOURCE: Mitchell International

September 24, 2007 09:00 ET

GMAC Insurance Selects Mitchell for Expanded Claims Performance Solutions

Top Insurer Renews Contract and Expands Relationship to Include Total Loss, Claims Review and Customer Satisfaction Solutions

SAN DIEGO, CA--(Marketwire - September 24, 2007) - Mitchell International, a leading provider of information, workflow, and performance management solutions to the collision claims and repair industries, today announced that GMAC Insurance (GMACI), one of the largest property and casualty insurance groups in the nation, has selected Mitchell as its exclusive provider of claims performance solutions. Under terms of the deal, GMACI extends its use of Mitchell APD (auto physical damage) claims processing solutions and expands the relationship to include new Mitchell products and services. Included among the claims performance solutions Mitchell will provide are: Total Loss, Claims Review, CSI, Workflow and new communication tools. With Mitchell as its exclusive partner, GMACI gains a comprehensive and powerful claims performance engine fully in tune with the changing dynamics of the APD marketplace.

"For many consumers, the insurance claims process has the potential to be both stressful and complicated; we at GMAC Insurance are committed to making it as customer-focused and efficient as possible," said George Hall, VP of Claims, GMAC Insurance. "Mitchell's solutions will help us better serve our customers, reduce claims settlement time and offer fair and accurate compensation to our policy holders."

"We are excited to again be chosen as GMACI's exclusive provider of claims performance solutions," said Alex Sun, Mitchell's President. "It is a privilege to partner with a customer committed to thriving in a challenging marketplace. Mitchell looks forward to helping GMACI leverage technology to improve customer cycle time while optimizing business performance with the potential to reduce operating expenses."

About Mitchell International, Inc.

Mitchell International ( is a leading provider of information, workflow, and performance management solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims markets. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels.

About GMAC Insurance

The GMAC Insurance Group is one of the largest automobile insurers in the United States and is a wholly owned subsidiary of GMAC Financial Services. GMAC Insurance Personal Lines offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, GMAC Insurance provides superior claims service for its customers. For more information, visit

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