Contact Information: Contacts: Jennifer Forman Sr. Director, Marketing 800-238-9111 x6585 Kam Hashim Boston Communications 617-292-7316
GMAC Insurance Selects Mitchell for Expanded Claims Performance Solutions
Top Insurer Renews Contract and Expands Relationship to Include Total Loss, Claims Review and Customer Satisfaction Solutions
| Source: Mitchell International
SAN DIEGO, CA--(Marketwire - September 24, 2007) - Mitchell International, a leading provider of
information, workflow, and performance management solutions to the
collision claims and repair industries, today announced that GMAC Insurance
(GMACI), one of the largest property and casualty insurance groups in the
nation, has selected Mitchell as its exclusive provider of claims
performance solutions. Under terms of the deal, GMACI extends its use of
Mitchell APD (auto physical damage) claims processing solutions and expands
the relationship to include new Mitchell products and services. Included
among the claims performance solutions Mitchell will provide are: Total
Loss, Claims Review, CSI, Workflow and new communication tools. With
Mitchell as its exclusive partner, GMACI gains a comprehensive and powerful
claims performance engine fully in tune with the changing dynamics of the
APD marketplace.
"For many consumers, the insurance claims process has the potential to be
both stressful and complicated; we at GMAC Insurance are committed to
making it as customer-focused and efficient as possible," said George Hall,
VP of Claims, GMAC Insurance. "Mitchell's solutions will help us better
serve our customers, reduce claims settlement time and offer fair and
accurate compensation to our policy holders."
"We are excited to again be chosen as GMACI's exclusive provider of claims
performance solutions," said Alex Sun, Mitchell's President. "It is a
privilege to partner with a customer committed to thriving in a challenging
marketplace. Mitchell looks forward to helping GMACI leverage technology to
improve customer cycle time while optimizing business performance with the
potential to reduce operating expenses."
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information, workflow, and performance management solutions to the
automotive insurance claims industry, serving carriers, collision repair
facilities, and other commercial participants in the physical damage and
auto-related medical claims markets. Mitchell facilitates millions of
electronic transactions between more than 16,000 business partners each
month to enhance their productivity, profitability, and customer
satisfaction levels.
About GMAC Insurance
The GMAC Insurance Group is one of the largest automobile insurers in the
United States and is a wholly owned subsidiary of GMAC Financial Services.
GMAC Insurance Personal Lines offers a variety of property and casualty
products, including personal auto, RV, motorcycle, commercial auto and
homeowners insurance. With a nationwide network of claims professionals,
local independent agents and a 24-hour, toll-free claims hotline available
365 days a year, GMAC Insurance provides superior claims service for its
customers. For more information, visit www.gmacinsurance.com.