GMS Live Expert

GMS Live Expert

May 17, 2011 13:45 ET

GMS Live Expert Selects Level Platforms Software for Help Desk and NOC Services

TORONTO, ONTARIO--(Marketwire - May 17, 2011) -GMS Live Expert, an outsourced Help Desk and NOC for Managed Service Providers (MSPs) and a service division of Global Mentoring Solutions Inc., is pleased to announce their selection of Level Platforms award-winning Managed Workplace as a core technology to deliver their advanced desktop service management offering.

The extensive monitoring, management and automation features of Managed Workplace further enhance the competitiveness of GMS Live Expert allowing them to provide the most competitive comprehensive white-labeled Help Desk and NOC service in the market today.

IT service providers who are just starting out in managed services can implement an immediate high value service offering by reselling GMS Live Expert with the added future benefit of an easy upgrade path to adopt more comprehensive managed services offerings using the full features of Managed Workplace. Typical added services include managing additional devices and applications from over 100 vendors including servers, network devices, printers, and emerging cloud services (e.g. hosted Exchange). With the easy upgrade IT service providers can also choose to receive alerts and reports on new sales opportunities, offer extensive end customer reporting and dashboards, and create an almost unlimited range of new remote services beyond the very comprehensive PC management offered by GMS Live Expert.

MSPs that are already using Managed Workplace can benefit from adding the GMS Live Expert Help Desk and NOC service to their existing offerings confident that it is based on their industry leading platform and staffed by experts trained and experienced in the Level Platforms technology. MSPs using another RMM Platform can add GMS Live Expert with no impact on their current operations while providing themselves the additional opportunity to upgrade to a seamless GMS Live Expert/customized managed services solution leveraging the unique collaboration features of Managed Workplace at some point in the future.

Level Platforms is well known for having created the deepest and most extensive web services integration with all the leading PSA and help desk software solutions including Autotask, Connectwise, Tigerpaw, Microsoft Dynamics CRM, Service Now, Solutions 360, and others. This ensures that GMS Live Expert can provide immediate benefits for IT service providers using established PSA and help desk solutions, while providing a wide range of options for the future growth for those that have not yet added these popular software solutions.

"We are pleased that a proven international service like GMS Live Expert has selected Managed Workplace as a core technology to deliver their advanced PC management services" said Robert Berndt, VP Services at Level Platforms. "There is a strong demand for white labeled North American Help Desk and NOC support and GMS Live Expert has earned its reputation as a leader in this market".

GMS Live Expert already provides just in time 'how to' training support on every help desk interaction; bundling 24/7 chat, phone, email and NOC support into one fee. Combining these support resources with Level Platforms technology enables all MSPs to scale their operations, remain in complete control, and re-focus existing resources on more strategic, specialized work.

About GMS Live Expert

With today's complex technology support needs, GMS Live Expert helps by providing seamless MSP Help Desk and NOC extensions for your IT service business. With 24/7 end user phone, chat and email support capabilities. GMS Live Expert complements your company's support services. Our organization supports your MSP branding as a transparent extension to your business services. GMS Live Expert creates a toll free number specifically for use by your Managed Services clients, provides a branded chat engine, and handles all inbound client communications as an extension of your corporate branding.

Visit for more details, including an introduction video and sales chat support.

About Level Platforms

With thousands of IT service provider partners in 30 countries, Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award-winning remote monitoring, management and automation software, Managed Workplace®. For more information, visit

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