SOURCE: Golden Telecom

November 28, 2005 07:31 ET

Golden Telecom Launches a New Commercial Call Center

MOSCOW -- (MARKET WIRE) -- November 28, 2005 -- Golden Telecom, Inc. ("Golden Telecom" or the "Company") (NASDAQ: GLDN) announced it has opened a second site for the Company's call center specifically to offer Call Processing Center (CPC) services to clients.

The new site has an area of 800 square meters and has 170 fully equipped operator workplaces designed to process clients' calls. From the first day of operations, over 50% of the new site area has been utilized for commercial projects for clients such as Microsoft, Unified Inquiry Service, and others.

To address the growth and further development of call center services, Golden Telecom is already planning to further expand the CPC area and services with a possible location of such facilities outside Moscow.

According to Svetlana Kostyukova, Head of the Customer Care Division, "Launching of the new site means only one thing for us -- the call center business is successfully growing. We look forward to expanding our business and service offerings to meet the growing demand in Russia and the CIS."

About Golden Telecom (

Golden Telecom, Inc. (NASDAQ: GLDN) is a leading facilities-based provider of integrated telecommunications and Internet services in major population centers throughout Russia and other countries of the Commonwealth of Independent States ("CIS"). The Company offers voice, data and Internet services to corporations, operators and consumers using its metropolitan overlay network in major cities including Moscow, Kiev, St. Petersburg, Nizhny Novgorod, Samara, Kaliningrad, Krasnoyarsk, Almaty, and Tashkent, and via intercity fiber optic and satellite-based networks, including approximately 252 combined access points in Russia and other countries of the CIS. The Company offers mobile services in Kiev and Odessa.

Statements made in this press release are forward-looking and are made pursuant to the safe harbor provisions of the Securities Litigation Reform Act of 1995. Such statements include those regarding our plans to expand our CPC service offering. It is important to note that such statements involve risks and uncertainties, which may cause outcomes to differ materially from those set forth in these statements. Such risks and uncertainties include, but are not limited to, the possibility that we may not be able to expand our CPC services as we intend. Additional information concerning factors that could cause results to differ materially from those in the forward-looking statements is contained in the Company's filings with the U.S. Securities and Exchange Commission including the Company's quarterly reports on Form 10-Q, current reports on Form 8-K filed during 2005, and the Company's annual report on Form 10-K for the year ended December 31, 2004.

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