SOURCE: Pegasystems


May 05, 2011 09:30 ET

Government Agencies Increase Accuracy of Assistance Payments and Eliminate Wasteful Spending With Pegasystems

Pega's New Release Helps Agencies Modernize Citizen Services and Decrease Improper Payments With Intelligent Automation

CAMBRIDGE, MA--(Marketwire - May 5, 2011) - Pegasystems (NASDAQ: PEGA), the leader in business process management (BPM) solutions, today announced the release of its Enrollment and Eligibility Foundation to meet the increased demands that government agencies have for delivering social services and assistance to citizens. The solution reduces improper payments and waste, and helps agencies comply with new laws and regulations by combining industry-leading case management with proven success in providing enrollment and eligibility solutions.

With the Improper Payment Elimination and Recovery Act, the Obama administration is mandating agencies that manage benefit programs remove nearly $50 billion in improper payments by 2012. Most agencies are using outdated technologies which lack the intelligent automation and dynamic case handling that can detect and eliminate improper payments, according to a recent industry survey.

Pegasystems gives agencies and systems integrators its market-leading technology to meet this challenge with:

  • Intelligent automation -- automating manual tasks removes costs; using intelligent business rules can detect errors humans miss, reducing improper payments.
  • Dynamic case management -- holistic case management gives case managers the ability to handle ad hoc work, easily track exceptions and launch investigative sub-cases all in one place, further improving the accuracy of assistance payments and quality of services delivered.

Pegasystems' solution is ideal for addressing the systems modernization challenge. Agencies that stand to benefit typically handle citizen services in programs such as Medicare, unemployment insurance, Women, Infants and Children (WIC), and Temporary Assistance for Needy Families (TANF), as well federal programs including Social Security and the Veterans Administration.

Quotes & Commentary:

Thom Rubel Vice President of Research, IDC Government Insights
"There really are big expectations internally and externally for government agencies around operational efficiency and citizen service. In both cases, there's a huge opportunity for government organizations to address this demand through existing information, technologies, strategies and solutions that both increase efficiency and productivity by addressing inconsistencies, among other shortcomings."

Dave Dantus, Principal, Government Solutions at Pega
"Government agencies are backed into a corner, with significant pressures to do more with less and recent legislation, forcing them to become more efficient. In today's tight economy, they're in a tenuous position of having to simultaneously meet growing demands for improved constituent service, lower costs, and greater transparency. They need to rapidly deliver results, and Pega is enabling them to do just that. With Build for Change® technology that empowers them, agencies can more effectively respond to the myriad of changes, whether they are driven by future legislation, policy changes, or budget cuts."

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About Pegasystems
Pegasystems, the leader in business process management and a leading provider of customer relationship management (CRM) solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change® technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

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