Human Resources and Skills Development Canada

Human Resources and Skills Development Canada

December 17, 2010 14:30 ET

Grand Opening of Cornwall Service Canada Call Centre to Better Serve Canadians

CORNWALL, ONTARIO--(Marketwire - Dec. 17, 2010) - Mr. Guy Lauzon, Member of Parliament for Stormont – Dundas – South Glengarry on behalf of the Honourable Diane Finley, Minister of Human Resources and Skills Development, today officially opened the Cornwall Service Canada Call Centre.

"Cornwall is an ideal location for this new integrated call centre because of the region's ability to recruit and retain skilled bilingual workers. The new centre will ensure service excellence for taxpayers and families across the country, and will help our government meet the evolving needs of Canadians, including the growing number of seniors," said MP Lauzon.

Previously located in Ottawa and known as the Ottawa Service Canada Call Centre, the new location has the capacity to offer expanded service to meet the needs of Service Canada clients and is capable of responding to approximately 1 200 000 calls a year. This new location, at 551 Campbell Street, has the enhanced capacity to answer calls related to Employment Insurance while maintaining its current levels of service for Canada Pension Plan/Old Age Security clients. Eventually, this new call centre will be able to answer questions on new services. 

Service Canada is committed to offering Canadians one-stop, personalized service they can access on-line, over the phone or in-person.

For more information on Service Canada please contact us at 1 800 O-Canada (1-800-622-6232), TTY: 1-800-926-9105, online at www.servicecanada.gc.ca, or in-person services at over 600 points of service in communities throughout Canada.

Backgrounder

Grand Opening of the Cornwall Service Canada Call Centre

Previously located in Ottawa and known as the Ottawa Service Canada Call Centre, the new call centre in Cornwall will better meet the needs of Service Canada clients and is capable of responding to approximately 1 200 000 calls a year. This new location at the 551 Campbell Street has an enhanced capacity to answer calls related to Employment Insurance (EI) while maintaining its current levels of service for Canada Pension Plan (CPP) and Old Age Security (OAS). 

Operations began at the Service Canada Call Centre in August 2010. The work that was formerly handled by the Ottawa Service Canada Call Centre has been relocated to Cornwall which has the capacity to respond to calls from across Canada. Cornwall meets the key criteria for the location of a call centre with the ability to attract and retain skilled bilingual employees.

The Cornwall Call Centre currently employs 150 people and recruitment is ongoing until all 177 positions are filled.

The call centre is able to answer inquiries on programs such as EI, CPP, and OAS. Eventually, the new call centre will be able to answer questions on other programs and services offered through Service Canada. 

This news release is available in alternative formats on request.

Contact Information

  • Office of Minister Finley
    Michelle Bakos
    Press Secretary
    819-994-2482
    or
    Human Resources and Skills Development Canada
    Media Relations Office
    819-994-5559