SOURCE: AOTMP

AOTMP

March 12, 2014 10:14 ET

Granite Telecommunications Achieves AOTMP Efficiency First® Solution Certification

INDIANAPOLIS, IN--(Marketwired - Mar 12, 2014) - AOTMP is thrilled to announce that Granite Telecommunications, LLC, a premier North American-based communications services and solutions provider, has become the first carrier services vendor to be awarded the prestigious Efficiency First® Solution Certification.

During the rigorous Efficiency First® Solution Certification program, the alignment of Granite's telephone services, broadband solutions, advanced data solutions, structured cabling services and premise security solutions was evaluated and certified against the Efficiency First® Framework v2.0, a disciplined, best practice-driven approach to managing fixed and mobile telecom environments.

AOTMP experts pinpointed several notable strengths within the Granite solution, including strong process and account management capabilities; a highly-structured implementation methodology; and a configurable billing portal that offers a clear and comprehensive view of all service inventory elements and associated charges.

In addition, Granite's offerings were scored on performance and client experience based on representative sample of Granite customers who participated in client experience questionnaires. Customers praised Granite's sense of urgency it its responsiveness, its frequency of client communication and its timely confirmation of service orders and/or repair ticket statuses.

"Granite's commitment to customer satisfaction is impressive," said Timothy C. Colwell, SVP of Global Business Analytics, AOTMP. "Throughout the Efficiency First® Solution Certification program, Granite illustrated its ability to create extraordinary customer experiences while improving technical, operational and financial telecom management performance for its customers."

Through its engagement in the extensive Efficiency First® Solution Certification, Granite has proven itself a consistent industry leader with an ability to provide exceptional service to both clients and the North American marketplace.

"Granite is extremely grateful for the recognition from AOTMP's Efficiency First® Solution Certification," stated Rob Hale, co-founder and Chief Executive Officer of Granite. "This Certification is further validation of what we have always considered Granite's fundamental goal: to furnish industry-leading communications products and services to multi-site businesses and governmental agencies. We could not be more pleased to earn AOTMP's praise."

ABOUT AOTMP
AOTMP, an information services company, is a leading authority on driving efficiency and performance into enterprise fixed and mobile telecom environments. Working hand-in-hand with both enterprises and industry suppliers, AOTMP leverages information to drive results. For more information, visit www.aotmp.com.

ABOUT GRANITE
Granite provides communications products to multi-location businesses throughout the United States and Canada. Granite's core services are local and long distance telephone services, which Granite centralizes and offers a single point of billing and contact for its customers over incumbent carrier networks. Granite offers an array of other communications products, including broadband data, network and voice services, inside wiring and alarm and security and monitoring installation and services. Granite furnishes services to more than two-thirds of the Fortune 100 companies in the United States, and 1.3 million phone lines under management. Granite employs over 1,100 people. For more information, visit www.granitenet.com.

Contact Information

  • Contact:
    Ashley Boulais
    Senior Marketing Manager
    317.275.7214
    media@aotmp.com