-- The Best-in-Class retailers achieved a 20% decrease in energy costs
-- The Best-in-Class retailers achieved an 8% decrease in their overall
logistics and transport costs
-- The Best-in-Class retailers achieved a decrease of 5% in merchandise
costs
Additionally, the Best-in-Class achieved significant improvements in
customer loyalty measured by improved rates of customer acquisition (+17%),
customer retention (+31%), and customer satisfaction (69% of Best-in-Class
with CSAT rates above 80%). According to Jhana Senxian, Sustainability and
Corporate Responsibility Specialist at Aberdeen and report author,
"Sustainability is as much about change in organizational culture as it is
about process transformation. Accordingly, vision, leadership, education,
and communication are as important as processes and technology. To be
successful, companies must be visionary, holistic, and quantitative in
approach."
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Contact Information: Media Contact: Jhana Senxian Aberdeen Harte-Hanks (617) 854-5363 Jhana.senxian@aberdeen.com