SOURCE: Gridstore, Inc.

Gridstore, Inc.

June 04, 2015 08:00 ET

Gridstore Launches Enhanced Customer Support Portal

New Release Enables Interactive Case Tracking and Asset Reporting

MOUNTAIN VIEW, CA--(Marketwired - June 04, 2015) - Gridstore®, the leader in hyper-converged all flash infrastructure for the Microsoft Cloud-Inspired Data Center today announced the release of a completely revised Gridstore Customer Support portal leveraging interactive technologies to provide asset tracking, updated open case management, and service order submission.

The new interactive site integrates with the company's customer resource management system to manage, track, and report customers' Gridstore assets and support tickets, and facilitate communication with Gridstore's support team. The site includes:

  • Resources -- repository of tools and resources that help in designing, installing and configuring Gridstore solutions
  • My Products -- comprehensive list of customers' current Gridstore assets
  • Support Tickets -- list of customers' open support tickets
  • Support Request -- online form to create a support ticket
  • Beta Request -- online form to request joining beta testing of new Gridstore releases

"We are very excited to be launching this newly enhanced support portal for our customers," said Martin Baldenegro, senior director, Gridstore Customer Care. "These new enhancements enable an accurate and timely flow of information between our customers and Gridstore, thereby delivering a better overall experience and higher customer satisfaction."

Tweet this: @gridstore the leader in #hyperconverged #infrastructure launches enhanced interactive customer support portal Read more: http://bit.ly/1kVkLu8

The Gridstore Customer Support and Professional services offerings were designed to enable customers to reap the full benefits of their investment in Gridstore's HyperConverged Infrastructure (HCI) which was purpose-built for the Microsoft Cloud-Inspired Data Center. Gridstore brings together compute, SAN and storage into a single system that offers all-flash bare-metal performance, efficient scaling, and scale-to-fit design that eliminates costly compute sprawl. Customers achieve a 10X performance increase with 75% less infrastructure delivering 4X decrease in TCO. The Gridstore HCI is an ideal platform for infrastructure refreshes and specific Windows workloads such as VDI, SQL Server, Dev/Test, and ROBO.

Gridstore is committed to delivering outstanding premium service to its customers around the world. Like their product offerings, Gridstore services can scale to meet any and all business critical needs. With the GridCare Program, customers can expect:

  • Service offerings to match their business's operational process
  • Seasoned service-oriented professionals with decades of experience including diagnosing applications, networks and infrastructures to provide the right intelligent solutions for any customer situation
  • Regular communications and clear, concise feedback on cases
  • Resources designed to help accelerate customers' understanding of Gridstore solutions

Highlights of Gridstore Customer Support and Professional Services Offerings

GridCare Standard

  • Phone and email technical support

GridCare Advanced

  • Phone and email technical support -- 24 hours a day/7 days a week

Professional Services
Professional Services Remote -- Web, remote desktop and phone service support for installation and service pack setup.
Professional Services Onsite -- In person, onsite service support for installation and service pack setup.

Follow Gridstore
Read our Blog: http://www.gridstore.com/blog/
Twitter: http://twitter.com/gridstore
LinkedIn: https://www.linkedin.com/company/2065619

About Gridstore
Gridstore™ is the leader in HyperConverged All-Flash Infrastructure for the Microsoft Cloud-Inspired Data Center. Our customers gain a 10X performance improvement over traditional storage as we put all-flash as close to the workload as possible. They realize 4X lower TCO by consolidation of three layers of infrastructure into one scalable layer built on X86 hardware and 10X less management effort due to less management points and less infrastructure to manage. Gridstore's HyperConverged Appliances include both compute and storage in a single system, and provide external storage and work with any Windows servers and the HyperConverged Appliance, all driven by Gridstore's patented software. Gridstore software architecture delivers native Windows integration, per-VM I/O control, and elastic and independent scaling of resources. Gridstore is headquartered in Mountain View, CA. and its products and services are available through a global network of value-added resellers.

© 2015 Gridstore. All rights reserved. Gridstore, the Gridstore logo, AutoPilot,, Direct I/O, FlashGrid, Grid, GridControl, GridProtect, GridScale, GridSensor, HyperConverged Appliance, Server-side Virtual Controller Technology (SVCT), Thin-Provisioned vLUNS, TrueQoS, vController, vmOptimized, vPool, and vStore are registered trademarks or pending trademarks of Gridstore in the U.S. and other countries. All other trademarks are the property of their respective owners. Information regarding products, services and offerings may be superseded by subsequent documents and are subject to change without notice. For the latest information and specifications regard­ing Gridstore and any of its offerings or services, please visit www.gridstore.com.

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