SOURCE: SupportSquad(TM)


October 04, 2010 12:03 ET

Growing Remote Tech Support Brand SupportSquad™ Continues to Expand by Delivering Added Value to Consumers

FORT LAUDERDALE, FL--(Marketwire - October 4, 2010) -  SupportSquad™, a fast growing technical support company offering an all-in-one solution for issues covering a host of electronics for consumers and small businesses, has expanded its facility due to the growth of the remote tech support brand to offer a Customer Care Department and a Welcome Center and fully US-based support.

To manage the abundance of calls received daily, the newly launched 10,000 square foot tech center has streamlined the process to first define the issue, and then transfer the customer to the appropriate tech support team and provide a solution. Whether the problem is a software problem, a slow-running PC, camcorder or smartphone troubleshooting, SupportSquad can direct customers to the proper technical staff to resolve a menu of electronics, Apple® and PC-related issues.

"While many tech support companies utilize outsourced tech support from India and the Philippines," said Benzion Aboud, President of SupportSquad™, "SupportSquad utilizes a fully US-based support staff to provide remote tech support to all subscribers and incident-based members who are new to the service." 

The in-house technical support team has also enlisted an all US-based technical support staff to service both subscriber members and consumers seeking Instant Support or other tech support service options. Additionally, the remote service has also diversified its staff to include bilingual staff to offer both English and Spanish tech support.

How it Works

As each current subscriber or new customer call is received by the 24/7 SupportSquad tech support team, they are initially greeted by the Welcome Center where sales, customer service, and billing questions are assessed. If tech support is requested, a specialist is identified for the issue and the customer is transferred to the skilled technical support specialist who will pinpoint what the issue is and resolve the problem remotely by utilizing the fully US-based tech support team.

SupportSquad offers multiple service plans to fit everyone's budget and servicing requirements. If the computer is slow and isn't working like it used to, consumers can download a free diagnosis to locate the problem. Additionally, if you never had a problem before, but suddenly your system has malfunctioned, then the Instant Support Plan may be the best option. Small businesses benefit from the live technical support provided by the Business Platinum Plan rather than carrying the additional expense of an IT department or expensive on-site repairs. The monthly rate plan provides unlimited support for everything SupportSquad covers.

About SupportSquad™
SupportSquad™ is a leading, national, technical support service which offers specialized remote support to consumers and small businesses, via telephone or online, for a variety of technical issues including software support, PC support, assistance with networking, wireless routers, printers, scanners, virus removal, SPAM security, and much more. Services are available to help consumers resolve technical problems quickly and easily in addition to providing access to a proprietary knowledge database. To learn more, visit

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