SOURCE: Gryphon Networks

May 07, 2007 06:00 ET

Gryphon Networks Receives 2007 CRM Excellence Award From Customer Interaction Solutions Magazine

Call Advisor Singled Out for Helping Clients Improve CRM

NORWOOD, MA -- (MARKET WIRE) -- May 7, 2007 -- Gryphon Networks, the global leader in On-Demand Contact Governance solutions, today announced that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named Gryphon Networks' Call Advisor as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

"This is truly exciting news and we are honored to have won," stated Keith Fotta, Chairman and CEO of Gryphon Networks. "Awards like this are important and gratifying to us as they further validate the value that we strive to create for our clients every day. Our clients have been struggling to maintain their direct marketing productivity as more and more regulations restrict their customer contact. Call Advisor, part of Gryphon Networks' On-Demand Contact Governance platform, allows companies to eliminate the risk of regulatory violations while expanding their available market and sales productivity."

"The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. Gryphon has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business.

The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.

About Gryphon Networks:

Gryphon Networks is the worldwide leader in On-Demand Contact Governance solutions, ensuring contact compliance and enabling consumer preferences to drive profitable customer relationships. Our clients use Gryphon to provide do-not-contact regulatory compliance, track established business relationships (EBRs), and manage opt-in, opt-out, and privacy preferences to implement permission-based marketing programs. Gryphon transforms consumer communications into customer relationships across the enterprise. This allows companies to efficiently acquire new customers through greater lead-generation, retain their current customer base by increasing customer loyalty, and grow their business relationships with existing customers through cross-selling. Established in 1995, the company is headquartered in Norwood, MA and has offices internationally.

More information about the company and its on-demand applications is available at www.gryphonnetworks.com

About Customer Interaction Solutions

Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • For more information, please contact:

    Chris Riley
    Gryphon Networks
    Phone: 781-278-1990
    Email: Email Contact

    Jan Pierret
    TMC
    203-852-6800 ext. 228
    Email: Email Contact