SOURCE: GSX Solutions, Inc.

GSX Solutions, Inc.

September 20, 2011 07:55 ET

GSX Announces General Availability of Consolidated Standard Service Request Solution for IBM Lotus and BlackBerry Enterprise Server

GSX 360 Cuts Errors and Costs With Streamlined Administration of Collaboration Environments

BUFFALO, NY--(Marketwire - Sep 20, 2011) - GSX Solutions (www.gsx.com), the global leader in proactive, consolidated monitoring, reporting and messaging of enterprise collaboration environments, including Lotus Notes, Microsoft Exchange, and BlackBerry Enterprise Server (BES), today announced the general availability of its new GSX 360 solution. GSX 360 provides streamlined delegation of standard service requests for IBM Lotus and BlackBerry Enterprise Server via template-driven request processing.

Key features of the new GSX 360 include:

  • Reduced costs with secure, template-driven administration of user accounts, customer requests, and other repetitive tasks.
  • Easily perform trouble-shooting tasks like pushing out Service Books and locking and wiping devices.
  • Free up administrators by delegating tasks to the service desk.
  • Reduced request turnaround time.
  • Reduced potential errors by using predefined profiles.
  • Improved security by eliminating service desk administrative access.
  • Improved reporting and tracking compliance.
  • Improved quality, security and visibility while reducing overhead.

"The vast majority of administrative tasks for collaboration environments follow repetitive routines. By streamlining the process with templates and wizards, we found that GSX 360 can help drastically reduce the number of errors and reduce administrative costs," said Antoine Leboyer, CEO of GSX. "Together with our new GSX Monitor & Analyzer we can offer comprehensive, end-to-end solutions for IBM Lotus and BlackBerry enterprise mobility environments."

New GSX 360 available for immediate purchase and download
The new GSX 360 is available for purchase at gsx.com. A trial version is also available for download. For more information on GSX solutions and partner opportunities, please visit http://www.gsx.com/solutions/360/

About GSX Solutions
GSX Solutions is the global leader in proactive, consolidated monitoring and analysis of enterprise collaboration environments including Lotus Domino, Microsoft Exchange, and BlackBerry Enterprise Server, as well as LDAP and SMTP ports, and any URL. GSX Solutions is a BlackBerry Alliance Elite Partner, providing automated server maintenance for Domino and Windows-based servers. Monitoring millions of mailboxes for over 600 global enterprises, GSX is headquartered in Geneva, Switzerland, with R&D in Nice, France, and offices in the UK and the US. For more information please visit www.gsx.com.

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