February 21, 2012 02:00 ET

Guestfolio Reaches London Just in Time for Olympic Games

Guestfolio's Guest Relationship Management Tools Prove to be a Hit With UK Hotels

WHISTLER, BRITISH COLUMBIA--(Marketwire - Feb. 21, 2012) - In a year of celebration that includes the 2012 Olympic Games and the Queen's Diamond Jubilee, hotels in the United Kingdom are seeking ways to stand out from the crowd, to offer added value, and to create memorable experience for guests. Recently, five UK properties commissioned Guestfolio to help advance these very objectives.

Now, the Eccleston, The Hempel, The Halcyon, The Crown Spa and Isle of Eriska Hotel are using Guestfolio's seamless suite of Guest Relationship Management tools to engage guests at key touchpoints before, during and after their stay. Guestfolio tools include customizable confirmation letters, e-Newsletters and post-stay surveys, as well as a dynamic eConcierge platform to help guests explore the hotel and destination and make special arrangements in advance of their stay.

"This year visitors will be arriving in the UK with higher expectations than ever," says Duane Hepditch, Guestfolio's founder and president. "Our Guest Relationship Management solutions help hotels achieve the highest possible level of guest satisfaction by engaging guests and maximizing revenue opportunities."

Says Gareth Banner, general manager of The Hempel, the five-star London hotel featured in the movie Notting Hill, "As a boutique hotel we strive to provide exceptional levels of personalised service. We chose Guestfolio because it strategically helps us to enhance the guest experience, from the moment our guests book a room, throughout their stay, and right up to their return visit."

These properties join Guestfolio's prestigious portfolio of international clients, which includes the Four Seasons Resort Whistler, Pan Pacific Hotels, Carmel Boutique Inns in California, and Fusion Maia Resort in Vietnam.

About Guestfolio. Guestfolio provides a seamless suite of Guest Relationship Management tools, from customizable confirmation letters to post-stay surveys and eNewsletters to a dynamic eConcierge platform that helps guests plan their trip in advance of their stay. By engaging guests at key touchpoints before, during and after their stay and providing valuable insights into guest preferences and sentiment, Guestfolio helps hotels increase revenues and build guest satisfaction and loyalty.

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