SOURCE: Innovation Group

Innovation Group

July 10, 2013 11:15 ET

GuideOne Insurance Selects Innovation Group's Insurer Policy and Insurer Analytics for Personal Lines

Insurer Policy and Insurer Analytics to Provide Foundation for Growth and Customer Service Excellence

FARMINGTON, CT--(Marketwired - Jul 10, 2013) -  Innovation Group today announced GuideOne Insurance Company (GuideOne) recently selected Insurer Policy and Insurer Analytics, components of the market-leading Innovation Insurer suite, to replace the company's legacy personal lines policy management systems. This followed an extensive proof of concept (PoC) demonstrating the robust capabilities of Insurer Policy.

GuideOne, founded in 1947, focuses exclusively on creating superior, affordable coverage options distributed through 1800 independent and captive agents for niche customers including churches, schools and higher education (colleges, universities, seminaries), home care providers, senior living communities and car and home owners. The company plans to use Insurer Policy to support future growth plans for personal lines products in the niche markets they serve. Insurer Analytics will provide business intelligence (BI), dashboard reporting and real-time analytics to assist growing and managing their business. 

"Serving and growing our niche customer base with unique, innovative products and services are critical for GuideOne's personal lines business," said John Whalin, vice president personal lines, for GuideOne. "Selecting a new core policy system with robust functionality and technology like Insurer Policy was critical. Their broader solution portfolio of Insurer Analytics and business process services set them apart. Equally important was demonstrating a culture of trust and integrity, a commitment to us as a customer and a business model that is a win-win for both parties. Innovation Group demonstrated this through the selection process and proof of concept and as we have launched the project. As we migrate from our legacy policy solution, we expect key benefits in improved customer experience, time-to-market, product innovation, operational efficiency, enhanced services and business intelligence. Innovation Group's technology fits well with our overall architecture and we are excited to partner with them as we grow our business."

Additionally, GuideOne will be utilizing Innovation Group's Insurer Rating, Insurer Billing, Insurer Reinsurance and Insurer Configurator components, which are included in the Insurer Policy implementation. Insurer Configurator will empower GuideOne's business and IT users to configure and manage their business including data, workflow, rules, forms, rates and screens while leveraging built-in best practices that together provide business agility and upgradeability. GuideOne will be implementing Insurer Policy using SQLServer database and integrating with a third-party claim system.

"When insurers look to replace their core policy management system, they want a solution like Insurer Policy that has the depth of capabilities they need today, the agility to respond to future demands, and a broad solution portfolio that provides options and flexibility," said Euan King, CEO North America Insurer Software for Innovation Group. "This is just the beginning of a long-term partnership with GuideOne and aligns well with our commitment to work with insurers who are driving growth and innovation in the U.S. market. We are proud to be selected by GuideOne as a partner for the long-term."

Insurer Policy and Insurer Analytics are uniquely designed to help insurers effectively and efficiently manage the end-to-end policy management process, enable product innovation, support distribution channel options and enhance the customer experience while driving a lower the total cost of ownership. Insurer Policy and Insurer Analytics were recognized in 2010, 2011 and 2012 with Celent Model Insurer, VIP awards, Insurance IT RAVE awards and four XCelent awards for functionality, technology and customer base. 

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States.

Contact Information

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