January 26, 2011 09:42 ET

GXS Experiences Strong Customer Growth in B2B Managed Services in 2010

80 Companies Choose GXS Trading Grid for Cloud-Based INTEGRATION

GAITHERSBURG, MD--(Marketwire - January 26, 2011) - GXS today announced that 80 new large companies had signed up for its Business-to-Business (B2B) Managed Services in 2010, a 60 percent increase over 2009. This growth is in addition to extension and expansion agreements with existing GXS Managed Services customers around the world. With this growth, volume in the company's integration cloud platform, GXS Trading Grid®, passed ten billion transactions in 2010.

This is the third year in a row that the company has witnessed at least 50 percent customer growth in B2B Managed Services, which combines the world's largest ecosystem for B2B integration, process orchestration and data quality services, with a global shared services team to monitor and manage a company's multi-enterprise processes.

The new companies spanned multiple industries, including particularly strong growth in the high tech, consumer goods, retail, and general manufacturing industries. 50 percent of the 2010 customers are based outside the US. Asian banks and tech manufacturers like LG Electronics contributed to 90 percent year-over-year growth in Asia-Pacific. Tech manufacturers and top retailers like Virgin Megastores contributed to 40 percent year-over-year growth in Europe.

"One of the mantras we have within the IT team at Electronic Arts is to keep our IT-enabled business operations 'Always On' -- that means ensuring our IT projects are always delivered on-time, on-budget and on-quality, and ensuring that our IT operations are always on from an availability and reliability perspective. This is why we brought GXS on board," said Dennis Self, chief information officer, Electronic Arts. "We wanted a turn-key program whereby GXS would help manage the initial transition associated with consolidating our B2B platforms and ensure that ongoing B2B operations were always on. And that's exactly what GXS has done. GXS has served as a key contributor in helping EA realize its vision to establish a world-class, global integration platform."

"Whether improving ERP performance or consolidating integration platforms, companies are increasingly turning to cloud-based integration platforms," said Bobby Patrick, chief marketing officer, GXS. "We are continually humbled to be helping our customers transform their businesses. Cloud-based services provide an excellent opportunity for businesses to realign information ownership and responsibilities. While B2B e-commerce is by far the most popular customer scenario today, we are also excited by emerging scenarios using GXS Trading Grid, such as customer data integration in corporate banking, and help-desk to help-desk integration in manufacturing."

According to GXS, companies are choosing B2B Managed Services to address three common business challenges:

Modernizing IT platforms: As companies balance cost pressures and customer needs, many face the challenge of rapidly modernizing IT systems and extending business partner connections without adding headcount (FTE), hardware and software.

Keeping ERP projects on schedule: Companies are looking to ways to ensure their ERP projects on-track and on-budget and improve the overall return-on-investment. With an average of 34 percent of the data feeding an ERP coming from external sources, according to AMR Research1, a company's ability to orchestrate integration changes across business partners is critical to the success of any ERP update (learn more at

Improving customer service and speed-to-market: Banks and suppliers are looking to improve their ability to service their customers by delivering faster implementation timeframes, a broader set of integration options and more responsiveness.

For more information, see:

About GXS
GXS is a leading integration services provider and operates the world's largest integration cloud, GXS Trading Grid®. Our software and services help more than 40,000 companies, including 75 percent of the Fortune 500 and 24 of the top 25 supply chains, extend their partner networks, automate receiving processes, manage electronic payments, and improve supply chain visibility. GXS Managed Services, our unique approach to improving B2B integration operations, combines GXS Trading Grid with our process orchestration services and global team to manage a company's multi-enterprise processes. Based in Gaithersburg, Maryland, GXS has direct operations in 20 countries, employing more than 2,000 professionals. To learn more, see, read our blog at, follow us on Twitter at and join us on LinkedIn at

1 AMR Research, "ERP Projects Create Significant B2B Opportunities" by Karen Carter, Dennis Gaughan and Jim Shepherd, August 2009.

Contact Information

  • Media Relations:
    Doug Kern
    Director, Corporate Communications, GXS
    (512) 657-9932