October 30, 2009 08:00 ET

GXS Named a Leader in B2B Service Provider Report by Independent Research Firm

GXS Receives Top Scores for Global Reach, Customer Support and Managed Services

GAITHERSBURG, MD--(Marketwire - October 30, 2009) - GXS, a leading provider of B2B e-commerce solutions, today announced that it has been named a leader in the Forrester Wave™ for B2B Service Providers. According to the just released Forrester Research, Inc. evaluation by Ken Vollmer, "The Forrester Wave™: B2B Service Providers, Q4 2009(1)," GXS is positioned as a leading provider for B2B services based on 85-criteria. In the evaluation, GXS received top scores in several categories including global reach, community management, customer support, disaster recovery, managed services and breadth of current features.

According to Forrester(1), GXS "has more than 30,000 unique customers and supports more than 6 million trading partner relationships. GXS has a strong focus on providing complete managed services for B2B integration but also hosts document exchange for some customers."

The report also references how B2B service providers are an alternative for companies seeking such services as B2B integration (B2Bi) and managed file transfer (MFT). "The individual components of the newer integration solutions include B2Bi, EAI, BPM, Service Oriented Architecture (SOA) and MFT in pre-integrated technology stacks that minimize initial installation and ongoing maintenance issues. B2B service providers are one alternative for obtaining these new solutions, with the other main alternatives being IC-BPMS and B2B gateway software products."

The Forrester Wave™ methodology was used to evaluate the offerings of 12 vendors based on their current offering, strategy and market presence. Two of the criteria that vendors of this year's Wave were evaluated on was the ability of providers to provide hosted document exchange as well as managed services. As companies' electronic trading networks grow and proliferate globally, it becomes impractical for them to manage their trading communities and the thousands of associated B2B e-commerce transactions themselves and the "benefits of a hosted document exchange or managed B2B services environment becomes clear."

The GXS Managed Services model includes that capability as well as multiple complementary services such as mapping and translation, trading partner onboarding, ongoing community management, systems administration, supply chain visibility and supplier performance reporting. According to Forrester, B2B managed services or outsourced EDI support "is the second traditional VAN-based approach and by all accounts is gaining in overall popularity."

"We believe the Forrester Wave is recognition of GXS's clear and distinct leadership among B2B e-commerce service providers," said Bobby Patrick, senior vice president of marketing at GXS. "GXS' position is a result of our commitment to provide B2B outsourcing services to our customers that maximize cross-channel integration capabilities, minimize complexity and reduce the need for expensive, recurrent software deployments. Through GXS, customers are realizing strategic advantages including improved visibility and control, reduced costs and improved business performance through greater integration with their critical business partners."

The Forrester Wave is a report built on a transparent methodology that exposes vendor scores, key attributes, and weightings in an interactive spreadsheet. The B2B Service Providers were judged on the strength of current offerings such as network services, communications services, customer support and community management; strategy which includes breadth of current features, roadmap for the future, strategic technology partners and global reach; and current market presence, the compilation of growth rate, industry focus, global support, annual revenue and other factors.

About GXS

GXS is a leading global provider of B2B e-commerce solutions that simplify and enhance business process integration and collaboration among trading partners. Organizations worldwide, including more than 70 percent of the Fortune 500, leverage the on-demand services on GXS Trading Grid® to extend supply chain networks, optimize product launches, automate warehouse receiving, manage electronic payments and gain supply chain visibility. GXS Managed Services, GXS' B2B outsourcing solution, empowers customers with the expertise, technical infrastructure and program support to conduct B2B e-commerce with trading partners globally.

Based in Gaithersburg, Md., GXS has an extensive global network and has local offices in the Americas, Europe and Asia Pacific regions. GXS can be found on the Web at, and

(1) Forrester Research, Inc. "Forrester Wave™: B2B Service Providers Q4, 2009" by Ken Vollmer, October 29, 2009.

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