SOURCE: Concordant, Inc.

June 09, 2008 08:30 ET

Hallmark Health System Selects Concordant to Transform Its EHR Environment Into a Healthcare Grade EHR Infrastructure

NORTH CHELMSFORD, MA--(Marketwire - June 9, 2008) - Concordant, Inc., a leading provider of healthcare IT services, announced today it has completed one of the first healthcare grade infrastructure plans for Hallmark Health System, Inc., a premier, charitable provider of vital health services to Boston's northern communities. Hallmark's objective was to restructure its existing Help Desk and support functions in order to meet the needs of Hallmarks' 3,500 IT user base. By implementing a best practice methodology, Concordant was able to assess and develop a robust roadmap to address the current needs of the organization while focusing on the recent changes brought about by the implementation of Advanced Clinical Systems.

Instrumental in defining and validating Hallmark Health's standards for performance, Concordant is helping to create an environment for helpdesk users that will result in greater customer satisfaction, increased productivity, decreased downtime, and faster response rates.

"In order to achieve excellence, we will need to effectively triage the requests from our customers who now include those giving direct patient care -- our physicians and nurses. Concordant is helping us to establish a healthcare grade service infrastructure to achieve these higher levels of customer support," stated Carol Dresser, Hallmark Health System Director of Information Systems.

EHR systems for hospitals and ambulatory practices are evolving in complexity. Healthcare organizations are starting to realize the differences between the hospital and ambulatory practice environment not only from their system implementations, but also in how these environments need to be supported. The challenge is to provide optimal support regardless of where the provider is working -- the ambulatory practice or the hospital. With a growing network, Hallmark Health System is taking the bold steps to understand how best to serve each of these environments efficiently by understanding variations in physical environments, workflow, and vendor support.

"Hallmark Health is truly developing a state of the art healthcare IT environment of which we are excited to be a part," stated Mike Levinger, Concordant's CEO and President. "Our goal is to ensure Hallmark Health has a well-designed, efficiently operated helpdesk environment that will achieve measurable results."

About Hallmark Health System, Inc.

Hallmark Health System is the premier, charitable provider of vital health services to Boston's northern communities. The system includes Lawrence Memorial Hospital of Medford, Melrose Wakefield Hospital, Melrose, Hallmark Health Cancer Center, Stoneham, The CHEM Center for MRI, Stoneham, Hallmark Health Medical Center, Reading, Hallmark Health VNA and Hospice, Malden, Lawrence Memorial/Regis College Nursing and Radiography Programs, Medford, and Ell Pond Medical Associates. Hallmark Health is affiliated with Massachusetts General Hospital for cardiology and Tufts-New England Medical Center for neonatology.

About Concordant:

Concordant ( is an eHealth Services firm that engages with healthcare organizations to plan, implement, and manage their HIT (Health Information Technology) infrastructure. Our unique methodology combines an ideal balance of tools, talents, techniques, and cost management. Healthcare IT leaders who are responsible for creating and maintaining a dynamic HIT infrastructure have a reliable partner in Concordant. Hundreds of healthcare organizations rely on our advanced techniques and experienced staff to provide reliable and optimized services for the entire HIT lifecycle to ensure that they have well-designed, efficiently operated technical environments.

Contact Information


    Concordant, Inc.
    Andrew Ruth
    Email Contact
    Tel: (978)-251-1882

    Ripple Effect Communications
    Valerie Harding (Media)
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    (617) 536-8887