Halogen Software Inc.

Halogen Software Inc.

May 04, 2009 08:00 ET

Halogen Customers Help Shape Market Leading Talent Management Suite

Continuous Improvement Model delivers ongoing enhancements and drives increased customer satisfaction

OTTAWA, ONTARIO--(Marketwire - May 4, 2009) - Halogen Software customers continue to play a key role in influencing the functionality and direction of the company's market leading talent management suite. Halogen's continuous improvement program systematically integrates customer feedback via enhancements to the product suite on an ongoing basis, not just a once a year release.

Each month, Halogen releases product improvements that are based on customer feedback and suggestions on how to make Halogen's entire product suite even better. So far, in 2009, the company has delivered enhancements that improve usability, reporting, workflow and administration of the system, based entirely on the use of the product suite by its customers and their feedback. Just one example is the improved integration between eLearning Manager and calendaring applications such as Outlook, Google and Lotus.

"Halogen has always been highly responsive to our needs as a customer," said Sue Desroches, Compensation Specialist, Regional Municipality of York. "We had made some suggestions on how the workflow around a specific feature could be improved, and Halogen has incorporated this feedback into the latest release - making an already great product even easier to use. We have been able to form a strong relationship with Halogen and feel confident they are listening to our needs as HR professionals. They are not just adding features that might look good on the surface, but don't address a real business need."

A recent customer satisfaction survey is a testament to the company's customer focus, with clients giving Halogen highest marks in the areas of quality and value, and citing the continuous improvement program as a hallmark of its commitment. While the company's continuous improvement program clearly boosts customer satisfaction, it is only one facet of Halogen's commitment to delivering top notch service at every point in the customer lifecycle. Halogen has been consistently recognized as having higher than average customer support ratings. Help Desk Institute (HDI) monthly Customer Satisfaction Index surveys show that Halogen consistently achieves above average levels of overall customer satisfaction in the computer software industry. The company answers 95% of all customer service calls in less than 60 seconds - with a real person, and over 80% of all customer service requests are resolved on the first call.

"Our experience with Halogen has been nothing short of amazing," said Heather Russell, Training Specialist, Monitor Technologies, LLC. "At every turn, the Halogen team has been responsive and committed to meeting our needs. Based on our interactions with the company and experiences using the system, I would highly recommend Halogen to every organization."

About Halogen Software

Halogen Software is recognized as a market leader by industry analysts and is strongly endorsed by the thousands of HR professionals who use their Talent Management solutions. The company offers a complete suite of web-based products that automate, simplify and integrate performance appraisals, 360 degree feedback, compensation management, succession planning and learning management. Halogen's offering makes HR best-practices accessible to companies of all sizes and its healthcare, financial services and professional services specific suites meet the unique needs of these industries. Halogen is consistently recognized by the industry and its customers for its exceptional implementation and support services. Halogen was named a leader in Gartner's Magic Quadrant for Employee Performance Management Software in 2009 and has won multiple awards for its corporate leadership and product innovation, including HR Technology Product of the Year. For more information, visit www.halogensoftware.com.

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