SOURCE: Alcatel-Lucent

June 17, 2008 10:30 ET

Hampshire Hotels Selects Alcatel-Lucent's IP Communications Solution to Reinvent Guest Experience

PARIS--(Marketwire - June 17, 2008) - Alcatel-Lucent (Euronext Paris: ALU) and (NYSE: ALU) and Hampshire Hotels & Resorts, LLC have teamed up to reinvent the guest experience through advanced technology that will enhance the way guests access the world inside the hotel and beyond.

The new communications network leverages a wide range of Alcatel-Lucent technologies including IP telephony, WiFi, LAN switching, contact centers, and data security. Based on this solution, guests will enjoy a multitude of unprecedented features including bedside video phone intercoms that will let guests see who is at the door. Additionally, interactive in-room LCD displays will allow them to view a menu of hotel services, including room service, and place orders through a phone call or digital interaction. Thanks to internet protocol television, guest will have unprecedented access to a world of entertainment options that can be downloaded to the in-room flat panel television or to the viewer's laptop. The Skype-ready keyboard-enabled in-room phones have Bluetooth handsets.

"The Alcatel-Lucent IP solution lets us offer our guests the highest level communications experience. Leveraging the full breadth of the Alcatel-Lucent portfolio, and open standards based technology, we will be able to deliver futuristic services today while staying ahead of the curve for tomorrow's innovative communications enhancements," said Riyaz Akhtar, Executive Vice President for Development at Hampshire Hotels & Resorts. "Additionally, the new IP-based network, will provide Hampshire Hotels with distinctive benefits in all aspects of voice, data, video/entertainment, security, and services resulting in fundamental market differentiation."

The new network will optimize operations and improve efficiencies and services for Hampshire Hotels, while cutting costs and "going green." The wireless network and automated notification system provide hotel operations with geo-location capabilities to best select the most appropriate employee to handle on-the-spot guest requests. Centralized systems management and complete control of telecommunications will provide consolidated reservations, sales and marketing, accounting and technology services through a seamless interface to remote property management systems. Additional application programming interfaces (APIs) will integrate energy management systems for automated lighting and temperature control. Using leased dark fiber, Hampshire will link existing facilities, creating network redundancies that ensure high service levels and provide opportunity to expand to global locations.

"Hampshire Hotels exemplifies what we call a dynamic enterprise," commented Tom Burns, head of Alcatel-Lucent enterprise activities. "The company is differentiating itself through its state-of-the-art communications, using the network to improve business processes and connect employees and guests quickly and securely to the information they need and want."

Pinnacle Communications, a leading Alcatel-Lucent business partner, provided end-to-end voice, video, and data infrastructure involving a multitude of Alcatel-Lucent products, including the Alcatel-Lucent OmniPCX Enterprise, Alcatel-Lucent OmniAccess WLAN, Alcatel-Lucent OmniSwitch, OmniTouch My Teamwork, and phones, contact centers, and CrystalSec security. Pinnacle recommended Alcatel-Lucent based on its proven ability to execute across multiple technologies and platforms.

Working with Pinnacle is New York City-based Jetcom Communications. As a part of the integration and support team, Jetcom is a leader in the hospitality telecom market and a dynamic, service-oriented enterprise, positioned to successfully respond to trends and changes in the Telecom and IT industry.

Hampshire Hotels & Resorts is a leader in managed properties worldwide. Guests visiting the newest luxury locations in development will be the first to experience the high level of services offered by the new Alcatel-Lucent communications network. This includes Dream South Beach (slated for Winter 2008), Dream Downtown (Meatpacking District New York) and The Chatwal (both slated for Spring 2009).

About Hampshire Hotels & Resorts, LLC

Hampshire Hotels & Resorts is a leader in managed properties worldwide with brands such as Hampton Inn, Days Inn, Quality Hotel, Hilton Garden, and President Hotel. Their Luxury and boutique division, VCH (Vikram Chatwal Hotels), includes The Time and Night New York, the Chopra Center & Spa, Dream New York and Dream Bangkok. http://www.hampshirehotels.com/home.html

www.VikramChatwalHotels.com

About Pinnacle Communications Corporation

The "Leader in IP PBX," Pinnacle is a leading provider of voice, data, and IP solutions for the hospitality industry, a prime example of the evolving service provider bridging the gap between voice and data that is IP Telephony. Centering on turnkey solutions for hotels and resorts, including voice, data and Wi-Fi, Pinnacle also offers enterprise-level PBX solutions for medium to large commercial accounts. Pinnacle Communications is headquartered in Germantown, Maryland with offices, partners and technical outlets nationwide. http://www.pinnaclecommunications.com/

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris: ALU) and (NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

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