Harte-Hanks Trillium Software Selected by Chaucer Insurance for Data Governance, Risk and Compliance

BILLERICA, MA and READING, UK--(Marketwire - November 4, 2009) - Trillium Software, a business of Harte-Hanks, Inc. (NYSE: HHS) and a leading enabler of Total Data Quality solutions, today announced that insurance company Chaucer Syndicates Limited of the United Kingdom will implement the Trillium Software System. The software will help Chaucer to ensure the quality of the data it uses to guide its syndicates towards maintaining a profitable, yet risk-balanced business book compliant with their approved underwriting capacities.

"Effective governance of our underwriting business requires reliable business intelligence, and this is dependent upon quality data," said Philip Gregory, business intelligence manager at Chaucer. "The Trillium Software System will automate our data quality process improving on and saving one hundred man-hours a month in manual cleansing work. Also, a dashboard will provide real-time data quality metrics giving confidence scores for consideration when using the data in important decisions."

Additionally, Chaucer will use the Trillium Software System to facilitate collaboration on data quality amongst the various stakeholders in the organisation. The insurer seeks to build a sense of joint ownership and responsibility across the Information Systems (IS) department, business intelligence and analysis teams, risk analysts, syndicate underwriters and their staff.

Chaucer's business intelligence systems access a data warehouse holding some 17 years of raw policy and claims data received from brokers, its syndicates and, from Lloyd's electronic messaging systems. Chaucer's data warehouse is continually growing with data from these feeds. In the future, Chaucer will be able to standardise this data, match it with any existing records and de-duplicate it to provide clean single views.

"Consistent, trustworthy data is essential to all business processes and as organisations grow, so they must implement robust, enterprise-wide data governance techniques to care for their data, prove it is correct and maintain it as a core asset," said Ed Wrazen, vice president of product marketing at Harte-Hanks Trillium Software. "The Trillium Software System is an integrated, unified and scalable platform for data quality across every data source and business function, and will support Chaucer Syndicates to ensure that its data is consistent, actionable and trustworthy."

Solvency II, a regime for all EU insurers and reinsurers, is due to come into effect in 2012. It aims to enforce solvency requirements that better reflect the risks companies take. Ensuring access to good quality data should assist Chaucer in complying with the reporting requirements of this new legislative compliance directive.

About Chaucer

Chaucer Syndicates Limited is the Managing Agency of Chaucer Holdings PLC, a specialist insurance and reinsurance group listed on the London Stock Exchange. Chaucer provides the capital and expertise required to underwrite business at Lloyd's, the world's leading insurance and reinsurance market organization.

At the core of the business are Syndicate 1084, which underwrites marine, aviation, energy, property, specialist lines and motor insurance, and Nuclear Syndicate 1176. Syndicate 1084 is rated 'A' (Excellent) by A.M. Best.

For more information on Chaucer, please visit www.chaucerplc.com.

About Harte-Hanks

Harte-Hanks is a worldwide direct and targeted marketing company that provides marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers. Visit the Harte-Hanks Web site at http://www.harte-hanks.com or call (800) 456-9748.

Harte-Hanks Trillium Software enables organisations to achieve Total Data Quality by providing a full complement of technologies and services providing global data profiling, data cleansing, enhancement, and data linking for e-business, customer relationship management, enterprise resource planning, supply chain management, data warehouse, and other enterprise applications. For more information about Trillium Software and its offerings, call (978) 436-8900 in the United States and in the United Kingdom call +44 (0) 118 940 7666, or visit Trillium Software online at http://www.trilliumsoftware.com.

This document may contain trademarks that are owned or licensed by Harte-Hanks, Inc. and its subsidiaries, including, without limitation, Harte-Hanks, Trillium Software, Trillium Software System, Total Data Quality and other names and marks. All other brand names, product names, or trademarks belong to their respective holders.

Contact Information: Media Contacts: For Harte-Hanks Trillium Software United Kingdom Derek Harris +44 (0) 1395 516 613 derek@harriscomms.com United States Michael Antonellis (978) 439-3813 michael_antonellis@trilliumsoftware.com