SOURCE: Business Review Australia

Business Review Australia

April 06, 2012 14:32 ET

Hawkins Road Transport Hopes to Improve the Transport Industry by Maintaining the Values of a Family Business, in Business Review Australia

SAN DIEGO, CA--(Marketwire - Apr 6, 2012) - Fourth-generation family business Hawkins Road Transport has grown into Hawkins Family Group. It specialises primarily in Queensland and slightly in the Northern territory as a bulk fuels carrier, but also operates truck stops under Hawkins Fuels and its tourism business, Moreton Island Adventures. It strives to maintain its 'Simply Excellent Service' from trucking to tourism.

"What we need to do is continue to make sure it's simple to do business with us from the customer point-of-view and make it simple for our people to work here," CEO Roz Shaw says. "It's all very well to say you aspire to have excellent service but that really shouldn't then risk making it simple to do business with you."

Since 2006, Hawkins has also been making the move from a typical family business into a more corporate sphere. This includes continuous improvement with operation procedures having the right people in the right place, knowing exactly what is needed to make the business successful.

The business is aiming to be at the forefront of training to bring more people into the industry, which is lined with red tape hindering the ability to increase efficiency on the road.

The high-performance trucks currently not allowed on the road carry 25 per cent more product while reducing the number of trucks on the road by 35 per cent. This also alleviates the human resource issue of not having enough qualified drivers.

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