SOURCE: Comergent Technologies, Inc.

September 07, 2005 08:00 ET

Haworth Makes It Easier for Customers to Do Business Online

Resolves Complex Dealer Channel With Comergent's eBusiness Solution

REDWOOD CITY, CA -- (MARKET WIRE) -- September 7, 2005 -- Comergent Technologies®, Inc., the leading provider of eBusiness solutions for the extended enterprise, has helped Haworth, Inc., achieve its e-commerce goal of making it easier for customers to do business with the company. Together, Haworth -- a world leader in the design and manufacture of office environments -- and Comergent have achieved the goal twice so far and are going for a third time.

Phase I of Haworth's implementation of the Comergent eBusiness System™ was designed to solve several problems, which had ruled out most traditional B2C and B2B e-commerce vendors. First, Haworth needed to present each customer or dealer with a unique catalog of approved products -- selected from Haworth's 33 million products -- including contract pricing. Large, direct customers wanted to order using their own e-procurement systems (buy-side), which had to "punch out" to Haworth's e-business system (sell-side). And because Haworth sells office environment products which are installed and serviced by local dealers, Haworth wanted one system that could incorporate the dealer channel as part of the order.

Haworth was reluctant to build its own system, so it ultimately chose Comergent, which had proven itself against all these criteria and demonstrated the breadth of functionality that Haworth needed to support a variety of customer-facing business processes.

"Phase I met all our objectives and was up and running in 90 days," said Micheal Moon, vice president of global information services for Haworth. "Now, orders that used to take days to complete are processed, scheduled into manufacturing, and acknowledged to customers in minutes. The time to create custom catalogs has gone from 40 hours, plus printing time, to eight. The system finds the appropriate local dealer and builds a complete order that includes their services and our products, so everyone is happy."

Earlier this year, Haworth implemented Phase II, which allows indirect customers to order replacement parts online, directly from Haworth. Customers require a faster response to orders for replacement parts, so Haworth wanted to offer an online ordering alternative that would allow it to move these orders to the head of the manufacturing queue. Phase II improved response time by making parts orders easy to identify and prioritize in manufacturing.

Haworth had also chosen Comergent for its ability to provide a scalable solution that would meet the current needs of large, global customers, as well as future needs, which include rolling the system out worldwide. Based on the companies' joint success to date, Phase III, due in 2006, includes a worldwide roll-out of the system in Europe and Asia.

"Haworth is an excellent example of why 90 percent of Comergent customers return to add on to their eBusiness capabilities," said Jean Kovacs, president and CEO for Comergent. "They had clear and immediate goals. They wanted to start showing results quickly. And they wanted to make sure we deliver what we promise. We usually impress our customers with how tightly we partner with them. When we make customers successful, they come back for more."

About Comergent

Comergent is the leading provider of eBusiness solutions for the extended enterprise. The Comergent eBusiness System orchestrates complex product, selling, and order management processes across multiple enterprise systems, business organizations, and sales channels. Comergent's customers are able to increase revenues while reducing the cost of sales by making it fast and easy for their customers to do business with them. Customers include industry leaders like Applied Biosystems, Best Buy, Cisco Systems, Gates Corporation, InterContinental Hotels Group, J. C. Penney, NEC Solutions America, Nissan Motor Co., Pearson Education, Pitney Bowes, Stanley Works, and The Toro Company. Comergent is privately held with headquarters in Redwood City, Calif.

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Comergent and the Comergent logo are registered trademarks of Comergent Technologies, Inc. Comergent eBusiness System is a trademark of Comergent Technologies, Inc. All other products or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

Contact Information

  • Editorial contact:

    Joanne Kisling
    Comergent Technologies, Inc.
    Email Contact