INDIANAPOLIS, IN--(Marketwired - May 5, 2015) - hc1.com, the leading healthcare CRM company that personalizes the healthcare experience by translating live clinical and business data into insight, action, and targeted communications, today announced that it has joined the IBM Watson Ecosystem. Eskenazi Health, a healthcare network based in Indianapolis, is the first to collaborate with the hc1 Patient Insights app powered by Watson. Click to Tweet
Once an organization has opted to participate, the hc1 Patient Insights app uses Watson's cognitive computing technologies to analyze an individual's emails, social information, surveys, call center logs, and other relevant data and interactions. It then provides those insights to physicians and other care givers to increase patient retention, identify and address at-risk populations, and to help professionals deliver more personalized patient care and customer service.
"Our partnership with IBM Watson empowers healthcare leaders to deliver personalized service based on the personality traits and tendencies of consumers across all stages of care - healthy, acute, or chronic," said Brad Bostic, hc1.com CEO. "As a result, hc1.com clients have tremendous success reducing missed appointments while increasing new patient enrollment, retention, and satisfaction. This is a great example of the innovation hc1.com delivers due to our intense, exclusive focus on personalizing the healthcare experience."
Based in Indianapolis, Eskenazi Health is the first client to adopt the hc1 Patient Insights, which uses Watson's cognitive computing capabilities including natural language processing and Q&A capabilities, to analyze patient interactions and create real-time sentiment profiles on the hc1 platform. The profiles, which highlight a range of personality factors based on the use of Watson Personality Insights service, social sentiment and other observed personality traits, are combined with demographic, scheduling, and clinical data to evaluate an individual's relationship with the health system to get ahead of issues such as retention risk, readmission risk, and gaps in care.
"With the hc1 app, our goal is to further tailor care by gaining insight into an individual patient's preferences," said Parveen Chand, COO, Eskenazi Health. "By better understanding our patient population, we're able to serve them in a more personalized, engaging manner. That could mean additional reminders regarding appointments, follow-ups regarding medication usage, or encouraging subsequent lab visits and testing."
hc1 Patient Insights is delivered through the hc1 Partner Ecosystem, designed to reward partner commitment and performance, strengthen relationships and personalize health care for patients and providers on a global scale. Learn more at www.hc1.com/partners.
As part of the IBM Watson Ecosystem, hc1 joins a vibrant community of tens of thousands of developers, data hobbyists, entrepreneurs and students collaborating and creating the next generation of cognitive apps via the Watson Zone on Bluemix -- IBM's cloud innovation platform. This platform is built on open standards and allows any user to tap into over 100 development tools, which include Watson services, to rapidly build, deploy and manage apps across any cloud environment. IBM has welcomed more than 270 new commercial partners to the Watson Ecosystem to date.
The news was announced at World of Watson in New York City, IBM's symposium that brings together 1,200 startups, academics, partners, developers and clients, to discuss the impact that cognitive computing technologies are having on business and society.
About hc1.com
The hc1® Healthcare Relationship Cloud® enables health systems and diagnostic labs to personalize the healthcare experience for patients and providers throughout the entire care journey. Designed to meet the specific clinical and business relationship needs of healthcare entities, the hc1 Healthcare Relationship Cloud has been adopted across more than 600 locations around the globe and has processed over one billion diagnostic transactions to date. hc1.com works with industry leaders such as Cleveland Clinic, Alere, Sonic Healthcare USA, and AmeriPath. More information is available at www.hc1.com, on Twitter @hc1_HRM, on LinkedIn at https://www.linkedin.com/company/hc1-com, and Facebook at https://www.facebook.com/hc1.com.labCRM.
About Eskenazi Health
Eskenazi Health is one of America's largest safety net health systems, providing care to nearly 1 million outpatient visitors each year. Eskenazi Health's mission is to Advocate, Care, Teach and Serve, with special emphasis on the vulnerable populations of Marion County, Indiana. Eskenazi Health is one of the leading providers of health care in Central Indiana, with physicians of the Indiana University School of Medicine providing a comprehensive range of primary and specialty care services within our 315-bed hospital and inpatient facilities as well as 11 community health centers located throughout Indianapolis. See more at www.eskenazihealth.edu
IBM Watson: Pioneering a New Era of Computing
Watson is the first commercially available cognitive computing capability representing a new era in computing. The system, delivered through the cloud, analyzes high volumes of data, understands complex questions posed in natural language, and proposes evidence-based answers. Watson continuously learns, gaining in value and knowledge over time, from previous interactions. With the help of Watson, developers and partners are building apps and services that harness the power of cognitive computing to transform industries, help professionals do their jobs better, and solve important challenges.
IBM continues to build on its strengths in cognitive computing, analytics, security and cloud with IBM Watson Health and the Watson Health Cloud platform. This unit is helping improve the ability of doctors, researchers, health plans and individuals to innovate by surfacing new insights from the massive amounts of personal health data being created daily. The Watson Health Cloud allows this information to be anonymized, shared and combined with a dynamic and constantly growing aggregated view of clinical, research and social health data.
About IBM
For more information on IBM Watson, visit: ibm.com/watsonecosystem. For more information on IBM Watson Health, visit: ibm.com/watsonhealth
Check out the IBM Watson press kit at: http://www-03.ibm.com/press/us/en/presskit/27297.wss
Join the conversation at #ibmwatson and #ibmwatsonhealth. Follow Watson on Facebook and see Watson on YouTube and Flickr.
Contact Information:
For information contact:
Linda Muskin
847-432-7300
Mara Conklin
678-825-2000