SOURCE: hc1.com

hc1.com

March 16, 2016 10:16 ET

hc1.com® and CliniSys® Group Form Innovative Partnership to Bring Outstanding Healthcare Service Levels to the UK and Europe

INDIANAPOLIS, IN--(Marketwired - Mar 16, 2016) -  hc1.com, inventor of the world's leading healthcare relationship management platform, announced a new partnership with CliniSys Group (www.clinisysgroup.com), the market leading laboratory information management system (LIMS) for pathology labs in the UK and Europe. Through this partnership, CliniSys will deliver a "powered by hc1" pathology CRM and live analytics solution to its current and prospective clients, offering an innovative platform that enables labs to deliver the highest level of service to their clients. Click to Tweet.

With more than 500 client contracts covering 2,000 labs and a 99 percent client retention rate, CliniSys continually innovates and responds to market demands. CliniSys selected hc1.com to meet their clients' need for a pathology-specific CRM solution. The hc1® Healthcare Relationship Cloud® is a secure, Software-as-a-Service (SaaS) platform that has been adopted across more than 850 sites around the globe, taking in more than 2.5 billion clinical transactions that are combined with business data to construct comprehensive provider and patient profiles that drive action and accountability.

"Similar to the United States, a shift to patient-centric health delivery models and the associated demand for increased service levels are fueling a revolution in the pathology service business in the UK and Europe. Pathology laboratories are consolidating, competing for new customers, and performing more complex and esoteric testing," said Brad Bostic, Chairman and CEO of hc1.com. "As a result, the market is demanding increased service levels and a greater focus on technology innovation to support a more personalized healthcare experience."

The Pathology Relationship Management solution will seamlessly couple hc1's award winning healthcare CRM, collaboration center, and real-time analytics with the CliniSys WinPath LIMS to create relationship profiles based on ordering activity, service delivery and other metrics. These profiles enable the lab to deliver five-star service levels, improve operational efficiency, and drive personalized engagement with ordering providers.

Key benefits of the Pathology Relationship Management solution include:

  • Healthcare workflows to focus on service center excellence, such as managing clinician groups within the UK healthcare model.

  • Real-time alerts and notifications to provide information on issues relevant to operational effectiveness and service center excellence.

  • Campaigns to help engage clinicians and Clinical Commissioning Groups (CCGs) and spur ordering activity as a means to grow business based on test ordering profiles.

  • Improved lab test utilization to enhance clinical outcomes and patient care.

"Our partnership with hc1 will further enrich our already extensive product suite and we are delighted to have the opportunity to offer our customers an innovative approach to customer relationship management," said Fiona Pearson, CEO of CliniSys. "We believe that this out of the box, cloud-based solution that is purpose-built for supporting the pathology service can help our customers provide real differentiation with added value to the services they are offering to their requesting clinicians."

About hc1.com
The hc1® Healthcare Relationship Cloud® enables health systems and diagnostic labs to personalize the healthcare experience for patients and providers throughout the entire care journey. hc1 has been adopted across more than 850 locations around the globe and has processed over 2.5 billion clinical transactions to date, generating more than 30 million consumer profiles enabling a five star service experience for industry leaders including Cleveland Clinic, Alere, Sonic Healthcare and AmeriPath. The company has received accolades from Gartner Research and was named "Best Healthcare CRM for Diagnostic Laboratories" by Frost & Sullivan. To learn more about hc1, please visit www.hc1.com and follow us on Twitter @hc1_HRM, LinkedIn, and Facebook.

About CliniSys
The CliniSys Group has been successfully developing and deploying laboratory IT systems for over 25 years. 1987 saw the first system go live in a private laboratory in Belgium shortly followed by a private laboratory in the UK. This was the start of rapid growth across Europe with the group expanding across the UK and Belgium, into Ireland, the Netherlands, France, Germany and Luxembourg. CliniSys is now the European market leader. Headquartered in Chertsey, Surrey, CliniSys currently provides systems to in excess of 2,000 laboratories across 30 countries and employs some 350 dedicated pathology IT professionals. Please visit www.clinisysgroup.com for more information.

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