SOURCE: HCL Technologies

March 07, 2008 10:32 ET

HCL Technologies Ranked World's 'Best Performing Infrastructure Service Provider'

NEW DELHI, INDIA and SUNNYVALE, CA--(Marketwire - March 7, 2008) - HCL Technologies Ltd., India's leading global IT Services Provider, has been ranked as the #1 Infrastructure Service Provider in the world in the Global Services 100 Survey conducted by Global Services magazine in association with Neo IT, a leading global outsourcing advisory firm. HCL Technologies took the top spot in this survey ahead of global majors, a trend which it has consistently followed. The company recently ranked #1 in another globally respected survey of 276 qualified global vendors the Brown-Wilson Group (Black Book of Outsourcing).

The Global Services 100 survey ascribed HCL's leadership in the Infrastructure services space to it being one of the early providers of RIM as a service offering. "Having started off with offering a co-sourcing type of engagement years back, HCL continues its leadership position in RIM with a bevy of customers that include Fortune 500 and Global 2000 companies," the report reads.

The survey enlists the Top 100 global IT and BPO service providers covering a range of services including IT application services, infrastructure, FAO, HRO and contact centers. The top 100 list and the ranking in 10 categories are based on scientific methodology, starting with the responses arranged under four broad areas: size (revenue, employee strength, geographies covered, etc.); customers (customer base, testimonials and references, average contract size, etc.); skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and other (attrition, training, etc.). A weighted scoring scheme, designed by a panel of practice experts from Global Services and neoIT, was used to rate each question.

Commenting on the company's top ranking in the survey, Anant Gupta, President, HCL Technologies Infrastructure Services Division (HCLT ISD), stated, "HCL's unique delivery model and expertise in the IT Infrastructure Management Services space has provided Transformational benefits to many global companies in the form of assessable savings and returns on their IT investment. We have constantly innovated and pioneered new propositions and delivery frameworks like Remote Infrastructure Management (RIM); Business Ready Infrastructure (BRI)/SaaS from Offshore; Enterprise Management Tools through a utility model; Integrated Operations and Management Services (IOMS) and the Global model of Service Delivery, based on the 'Think Global and Act Local' approach with an ecosystem of local and global partners. Needless to say, these are delivered with a sharp focus on value and customer satisfaction and have consistently provided returns beyond mere cost savings. It is this guarantee of innovation and value lifecycle blended with 'risk-free transitions' that has generated confidence among many Fortune/Global 1000 enterprises to make us their preferred IT Infrastructure vendor and edged us to the top spot in our space."

Gupta added, "Our No. 1 position in this survey is an endorsement of HCL's continued focus on differentiating with new paradigms for delivery of IT Infrastructure Services. Our distinct focus on transformation is witnessing great traction among customers, which is also reflected in the sheer size and scope of the recent engagements we've won and the many industry accolades we have received."

HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing model of engagement, which has added substantial value to customers including more than 70 Fortune 500 and Global 2000 enterprises. HCL created a new uncontested market space which today has become a leading trend. HCL is widely acknowledged as a pioneer and a leader in global delivery of infrastructure management. The company was cited as a leader in Global IT Infrastructure Outsourcing in an independent vendor evaluation study by Forrester Wave™ (Q2, 2007).

About Global Services

Global Services 100 is a joint venture by Cybermedia LLC, India and CMP Media LLC, New York, two of the leading high-technology business-to-business multimedia companies that provide essential information and integrated marketing services to the technology and healthcare professionals worldwide. Global Services is a monthly magazine for global-sourcing managers. The publication examines both onshore and offshore outsourcing among shared and captive offshore operations. The vision of Global Services is aimed at providing strategies for sourcing the right people, processes and technologies. For more information visit


HCLT ISD is a leading IT services company and a subsidiary of HCL Technologies Ltd. (also known as HCL Comnet in the domestic market). A focused player in the IT services arena, HCLT ISD seeks to provide simplified infrastructure solutions through delivering high-performance management services for complex, distributed infrastructure environments encompassing the Internet, Client and legacy based infrastructures. HCLT ISD addresses the growing demand for the cost-effective management of technology infrastructure across geographically dispersed locations. With a mission to develop innovative solutions for enterprises worldwide, the company has developed a unique model for Remote IT infrastructure management that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs through a global delivery model. For more information, please visit

About HCL Technologies

HCL Technologies is one of India's leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made a foray into the global IT landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive global offshore infrastructure and its global network of offices in 18 countries to deliver solutions across select verticals including Financial Services, Retail & Consumer, Life Sciences & Healthcare, Hi-Tech & Manufacturing, Telecom and Media & Entertainment (M&E). For the quarter ended 31st December 2007, HCL Technologies, along with its subsidiaries had last twelve months (LTM) revenue of US $ 1.6 billion (Rs. 6715 crores) and employed 47,954 professionals. For more information, please visit

About HCL Enterprise

HCL Enterprise is a $4.7 billion (Rs. 19,215 crore) leading Global Technology and IT enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is one of India's original IT garage start-ups. Its range of offerings span Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises approximately 53,000 professionals of diverse nationalities, who operate from 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit

Forward-looking Statements

Certain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned,' 'expects,' 'believes,' 'strategy,' 'opportunity,' 'anticipates,' 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, Business Process Outsourcing and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptances of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost effective and timely manner, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies / entities in which we have made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property, other risks, uncertainties and general economic conditions affecting our industry. There can be no assurance that the forward-looking statements made herein will prove to be accurate, and issuance of such forward-looking statements should not be regarded as a representation by the Company, or any other person, that the objective and plans of the Company will be achieved. All forward-looking statements made herein are based on information presently available to the management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact Information

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    Citigate Cunningham for HCL
    Sandy George
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