SOURCE: Cincom Systems

Cincom Systems

September 28, 2010 15:07 ET

Health Care Legislation Creates Serious Communications Challenges for Insurers

New Cincom White Paper Illustrates Need for Agile Member Correspondence Systems in the Face of Reform

CINCINNATI, OH--(Marketwire - September 28, 2010) -  While no one is certain how health care legislation will impact insurance providers, compliance and survival in the new marketplace will require insurance providers to have increased agility when it comes to their document systems, according to a paper by Kevin Craine, published by Cincom Systems, titled "The Impact of Health-Care Legislation On Member-Correspondence Processes." Craine is widely known as the author of the book "Designing a Document Strategy."

"Whatever the implications of the new health care reform legislation, we can be sure that the process to produce member correspondence will be greatly impacted," said Craine. "Volumes will rise, content requirements will be more demanding, and pressure for cost containment will become intense as insurers react, often rapidly and without a great deal of clarity, to the new demands in the market place."

Over the next four years, specific pieces of the Patient Protection and Affordability Act (H.R.3590) will go into effect. With this structured rollout of provisions, the process produce member correspondence will be greatly impacted. How insurers manage their document processes will have a direct bearing on their ability to adapt to the transition and how well they will fare in a post-reform market place.

Document agility will be essential, and legacy computing or homegrown systems won't be able to keep up with the changes. Reducing dependency on legacy IT resources can help organizations enable more straightforward and cost-effective design, deployment, delivery and management of high volume member communications.

This white paper discusses:

  • How health care legislation will impact the volume and content of member correspondence
  • Medical loss ratio concerns for insurance carriers
  • New technologies that can assist insurance carriers in making the transition

Cincom provides document automation tools deployed through its Eloquence™ application (http://www.cincom.com/cds). Cincom Eloquence produces structured document communications in high-volume batch with the flexibility to generate highly personalized documents on demand while interacting with customers in real time, delivered in any form preferred -- print, fax, e-mail or web.

Click here to download a copy of this white paper.

About Cincom
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

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