SOURCE: Whaleback Systems

Whaleback Systems

August 08, 2011 09:00 ET

Heath Properties Selects Unified Communications From Whaleback Systems

Chooses CrystalBlue Managed Voice Services for Increased Reliability and Superior Customer Support

PORTSMOUTH, NH--(Marketwire - Aug 8, 2011) - Whaleback Systems, Inc., the leader in managed voice services, today announced that Heath Properties, a property management, marketing, leasing and sales company has selected Whaleback's CrystalBlue cloud-based Managed Voice Service to provide reliable and robust communication services for their employees.

Heath Properties offers property management, marketing, leasing and sales managing diverse portfolios including luxury residences, corporate housing, student housing, project and voucher based subsidized apartments and efficiencies. Heath needs to respond to customers 24/7, 365 days a year. They were forced to look for a new system because their old system and their vendor were not reliable. Their voice system would go down for 24 hours or longer at a time, and Heath's previous telephony vendor was not very responsive. Support calls were continually passed around within the company and problems were difficult to resolve.

"We have not had any outages since we started using Whaleback's services," said Keith Beardsley, Chief Operating Officer for Heath Properties. "One of the reasons we chose Whaleback's CrystalBlue Voice Service was because it automatically integrates all voice mail with email. This enables our support staff to review messages while taking phone calls, easily organize messages, and get them to the right person quickly. We know that our messages will get to us wherever we are in the field, and we are able to resolve our tenant's issues in a timely manner."

CrystalBlue cloud-based Managed Voice Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

About Heath Properties
Heath Properties was formed in 1980 as a real estate office. Over the past 15 years the Company has expanded and currently offers property management, marketing, leasing and sales. Heath services most downtown neighborhoods including Back Bay, Beacon Hill, South End, Bay Village, Fenway, Mission Hill, Jamaica Plain, Allston, Brighton, Dorchester and Roxbury. Heath has been instrumental in improving leasing standards and processes in the local real estate community. The team has vast experience managing diverse portfolios including luxury residences, corporate housing, student housing, project and voucher based subsidized apartments and efficiencies, making them a leader in the industry.

About Whaleback Systems
Whaleback Systems is a leading provider of cloud-based managed voice services for small and medium enterprises. Whaleback Systems' end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Systems visit

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  • Laura Often
    Red Javelin Communications, Inc.
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