SOURCE: Plateau Systems

talent management software

February 23, 2011 09:00 ET

HEI Hotels & Resorts Checks-In With Plateau to Build Talent Pipeline

Fast-Growing Hotel Investment Group Relies on Plateau's SaaS Talent Management Solutions for an Enterprise-Wide View of Talent and Training

ARLINGTON, VA--(Marketwire - February 23, 2011) - HEI Hotels & Resorts, a hotel investment group with more than 35 first-class properties throughout the United States, including Marriott, Hilton, Embassy Suites, Doubletree, Sheraton and Westin hotels, is creating a competitive advantage by using Plateau's unified Talent Management Suite to identify, develop and retain top performers.

As one of the fastest-growing hotel investment groups in the country, HEI Hotels & Resorts acquires approximately seven to ten hotel properties each year. With 5,000 employees, growing talent across the organization and promoting managers from within to maintain HEI's reputation for exceptional customer service was a top priority. With a highly decentralized business, however, HEI lacked a unified system to manage its talent management initiatives and give corporate executives a view of talent across the organization.

"In our space of hospitality, the customer service experience is what differentiates us," said Holly Lindvall, corporate director of human resources at HEI. "Satisfied, engaged employees directly translate to satisfied customers, so our approach to talent management has a very real impact on the success of our business."

Lindvall noted that before deploying solutions from Plateau, any time they were looking to promote a manager to a different location or hotel brand, they would have to ask a local HR person to fax the latest performance review, or involve the candidate before they could determine if he or she was the correct fit for the position. "Many times promotions happened because of who you knew or where you had come from," Lindvall said.

Plateau emerged as one of the only talent management solutions providers whose performance management solution could support the non-numeric performance criteria that are used for the annual evaluation of HEI associates. Plateau's industry-leading Customer Support Organization also met HEI's need for fast response times -- a necessity in 24 by 7 customer service businesses such as HEI. In addition, HEI found that Plateau's flexible SaaS architecture interfaced smoothly with its existing ADP Payforce HRIS, making the deployment easier.

HEI is using Plateau's unified talent management suite, including Plateau Performance, Plateau Learning and iContent, Plateau's content-as-a-service solution.

iContent allows HEI to effectively manage multiple types and sources of training content -- from the requirements of their different hotel brands (Starwoods, Marriott, Hilton, etc.) to HEI's compliance and orientation materials and 3rd party professional development content -- without having to deploy additional IT or content-management resources. Through Plateau iContent, all these diverse types of content are now being served efficiently and consistently to 5,000 employees located in 15 states.

"Faced with rapid growth in a traditionally high-turnover industry, HEI Hotels and Resorts provides a textbook case for the effective use of talent management to identify, develop and retain its top talent," said Paul Sparta, Chairman and CEO of Plateau Systems. "But perhaps the biggest benefit to HEI is a comprehensive view of its talent and the ability to make better workforce decisions as a result."

To read the full case study, visit For more information about Plateau, visit

About Plateau
Plateau Systems is the industry's premier provider of enterprise-class SaaS talent management suites. Major global corporations and government agencies, including General Electric, the U.S. Air Force and Capital One Services are using Plateau's integrated talent management solutions to improve productivity and facilitate strategic workforce initiatives around learning, performance, compensation and career and succession management. Plateau is widely recognized throughout the industry for its commitment to customer satisfaction, forward-thinking vision and for consistently delivering best-in-class functionality. Founded in 1996, Plateau is headquartered in Arlington, Va. and has offices across the United States, Europe and Asia Pacific. For more information about Plateau, please visit, or follow us on Twitter @PlateauSystems.

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    Plateau Systems
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