SOURCE: Bomgar Corporation

May 20, 2008 03:04 ET

Help Desk Support Software Enhances Business and Technology Convergence

Computer Remote Access Is Pivotal for Enterprise Growth; Bomgar Presents an IT Helpdesk Business Model That Offers Faster, More Cost-Efficient Support

RIDGELAND, MS--(Marketwire - May 20, 2008) - The move towards running the IT department as a business has been beneficial: Whereas technology used to operate as a separate entity, the many failures at the turn of the century demonstrated that without the involvement of other departments, an organization can fail regardless of innovative technology. A new study reveals that companies that focus on convergence of business and technology are the most successful. Full utilization of remote support and help desk support software can be an integral part of this convergence.

The study, conducted by the BTM Institute, examined five years of Global 2000 financials and analyzed each company's capabilities regarding governance and organization, strategy and planning, strategic investment management, and strategic enterprise architecture. The results showed that speed of growth, financial performance, revenue growth and net margins were significantly higher in companies that converge business and technology.

These enterprises also enjoyed 6% higher EBITD margins, 4% average higher return on equity, 8% average higher return on assets, and 14% higher return on investments.

As globalization plays a major role in their success, these companies depend on executives and staff having full access to the most advanced help desk support software and technical expertise available. It is also vital to develop an IT helpdesk business model that enables full and efficient utilization of both the software and support staff.

To further the development of business models that ensure business continuity through full remote access to company data and personnel, Bomgar, makers of the only appliance-based help desk support software in the industry, has prepared two webcasts that offer a new take on the IT helpdesk business model.

Expanding IT Support Staff Capabilities While Reducing Their Workloads offers an alternative to traditional support models that limit the ability to address business IT objectives. Rethinking the Help Desk: Learn how to deliver anywhere, anytime incident response, demonstrates how companies are updating their help desk support software and business models to support any type of device from any network connection and decrease operational and security risks regardless of the location of IT helpdesk experts.

For more information on how Bomgar's computer remote access solution and the right IT helpdesk business model enhances convergence of business and technology, watch these webcasts or visit the Bomgar website.

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