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Helpstream Introduces Spring Release 2009 With New Community Networking Functionality and First True Enterprise Application Mashup
New ActivityStream and CRM Mashup Help Companies Stop Wasting Customers
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - June 9, 2009) - Helpstream, the leading provider of
customer service communities, today announced the
spring release of its social customer service solution. The new release
includes ActivityStream, a Twitter-like feature that allows users to
subscribe to and follow their favorite experts in the community, and the
first true enterprise application mashup that seamlessly embeds Helpstream
communities with Salesforce.com and Oracle CRM solutions.
Helpstream's new release enhances the social customer service experience by
enabling customers within the community to easily engage based on interest,
expertise and activity. With ActivityStream, users can subscribe to other
users and follow their stream of activity, much like a Facebook news feed
or Twitter account, to see what the other person has worked on in the
community and their areas of expertise. ActivityStream makes it easy for
customers to find answers to questions by quickly locating and tracking
others that have common experiences and interests.
Helpstream's new release also features the industry's first true enterprise
application mashup. Unlike traditional mashup solutions that merely pipe in
eBooks or Google Maps, Helpstream seamlessly embeds customer service
community functionality into existing CRM solutions. Customers interact
with the Helpstream community portal, while agents are able to engage
directly with those customers using Salesforce.com or Oracle CRM On Demand.
Integrated reporting features ensure all customer service activity in the
community can be tracked using existing CRM reports.
"True social business applications should enable communication from
different people in different places with the same interests.
ActivityStream allows our customers to connect and collaborate in ways we
never thought possible," said Phil Fernandez, founder and CEO of Marketo, a
marketing automation software company. "Users get valuable insight from
other users that are interested and knowledgeable in the same areas they
care about. People are building relationships with each other and with our
organization, and this is true value with immeasurable ROI."
"In the past, social software has been about connecting people with
topics," said Bob Warfield, executive vice president of products at
Helpstream. "But social business is about connecting people with expertise.
ActivityStream focuses on the true social component of connecting people in
a community in a very effective way. Our new enterprise application mashup
enables service agents to stay connected to customers in the community
using the CRM environment they use day-in and day-out."
About Helpstream
Helpstream's fully integrated customer service communities help companies
reduce overall customer support costs while increasing customer
satisfaction and retention. Helpstream integrates social Web technologies
with modern customer service and collaboration processes to drive effective
customer and partner engagement across all business functions. Helpstream's
SaaS design makes it fast to deploy, easy-to-use and affordable. It can be
deployed as a complete customer service system or as an integrated
self-service and community case resolution complement to existing CRM
systems. More than 190 customers and 400,000 users access Helpstream
regularly to share information and discover solutions to everyday customer
service problems on the Web. Helpstream is headquartered in Mountain View,
Calif. For more information, please visit www.helpstream.com or follow us
on Twitter at twitter.com/helpstream.