Contact Information: Media Contact Jesse Odell LaunchSquad 415.625.8555 hstream(at)launchsquad(dot)com
Helpstream Launches Widespread Campaign to Help Companies Stop Wasting Customers
Company Introduces HelpExchange, New Customer Service Best Practices Community Promoting Customer Service Excellence
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - June 9, 2009) - Helpstream, the leading provider of
customer service communities, today announced HelpExchange, a new
community designed to facilitate sharing best practices for customer
service excellence. HelpExchange gives companies a one-stop shop for more
than 40 in-depth articles on topics as diverse as "Attracting Members and
Evangelizing Community" to "Selecting and Deploying Technologies."
"A customer is a terrible thing to waste. Companies have poured huge sums
of money into solutions that focus exclusively on solving customer problems
at the lowest possible cost," said Anthony Nemelka, CEO of Helpstream.
"Unfortunately, these investments have done nothing to help companies
extract the true value from its customers. We believe engaging customers
using social customer
service communities helps companies leverage customers' expertise to
not only cost effectively solve problems, but also to identify new market
opportunities, defend the brand and stimulate referrals to new customers.
HelpExchange is a critical first step in stimulating a forum for ideas,
success and learning in this area."
HelpExchange is a customer service best practices community in which
practitioners and community managers can share experiences and ideas on how
to get the most from customer service communities. The site includes
original Helpstream Community Best Practices content, a discussion forum,
IdeaStorm brainstorming channel, portals to outside community resources,
and customer service-focused ideas and blogs, all of which are available
for free and licensed under Creative Commons attribution license.
"A best practices community focused on customer service communities is
greatly needed," said John Ragsdale, VP of technology research for the
SSPA, AFSMI and TPSA organizations. "The majority of our members now offer
customer service communities, but an understanding of key success metrics,
target performance benchmarks, and overall best practices is sorely
lacking. I think service and support professionals will really benefit from
the valuable content that Helpstream will be offering on HelpExchange."
"Helpstream understands that you can't build a customer community in a
vacuum," said JoAnne Ravielli, VP of customer service at Infusionsoft, a
marketing automation software company. "Infusionsoft is a company that
serves small businesses and puts a premium on creating enduring
relationships with our customers, so we understand that a good, successful
community must be purpose-built. We want to center our community around
customer support and service, because that allows us to serve the community
and empower our users to better collaborate with one another and with us."
About Helpstream
Helpstream's fully integrated customer service communities help companies
reduce overall customer support costs while increasing customer
satisfaction and retention. Helpstream integrates social Web technologies
with modern customer service and collaboration processes to drive effective
customer and partner engagement across all business functions. Helpstream's
SaaS design makes it fast to deploy, easy-to-use and affordable. It can be
deployed as a complete customer service system or as an integrated
self-service and community case resolution complement to existing CRM
systems. More than 190 customers and 400,000 users access Helpstream
regularly to share information and discover solutions to everyday customer
service problems on the Web. Helpstream is headquartered in Mountain View,
Calif. For more information, please visit www.helpstream.com or follow us
on Twitter at twitter.com/helpstream.