SOURCE: Cisco

Cisco

April 22, 2009 08:00 ET

Henny Penny Streamlines Contact Center, Provides Excellent Customer Service and Increases Productivity Worldwide With Cisco Unified Communications

Cisco Unified Workspace Licensing Gives Foodservice Innovator a Simple and Affordable Way to Provide Collaboration Tools to Employees Worldwide

SAN JOSE, CA--(Marketwire - April 22, 2009) - Cisco (NASDAQ: CSCO) today announced that Henny Penny is utilizing Cisco Unified Communications to excel at customer service, improve productivity, and attract the best and brightest workforce. Cisco Unified Contact Center Express and Cisco Unified MeetingPlace Express solutions are helping Henny Penny realize their business goals of getting their customers' issues solved more quickly and more simply than in the past. In addition, Cisco Unified Workspace Licensing is making it easier and more affordable for Henny Penny to equip employees with Cisco Unified Communications applications.

Henny Penny, a foodservice equipment innovator, has deployed several Cisco Unified Communications solutions to improve customer service, streamline operations and enhance employee collaboration. The Cisco Unified Communications system helps enable companies to bring people and information together to increase collaboration, reduce decision times and accelerate innovation.

By deploying Cisco Unified Contact Center Express, Henny Penny has been able to drive average hold times down to less than one minute, reducing call costs and helping maintain its corporate standard of a live person answering every call. With Contact Center Express, the company gets customers to the right resource more quickly and with fewer transfers. Henny Penny is now also able to provide self-service applications to handle quick transactions, increasing agent availability.

Facts/Highlights:

  • Henny Penny is using Cisco Unified MeetingPlace Express web meeting software to balance its corporate goals of industry-leading productivity and a healthy work/life balance for employees.
    • The on-premise Cisco MeetingPlace solution integrates voice, video and web conferencing to give remote meetings a natural, face-to-face quality.
  • Employees and distributors around the world are now able to collaborate more easily than in the past and reduce travel, thus enjoying more time at home with their families.
  • Henny Penny chose to purchase their Cisco solution with Cisco Unified Workspace Licensing, saving them approximately 10 percent in overall costs.
    • Using the Workspace Licensing model, organizations can flexibly meet business needs by procuring a broad range of Cisco Unified Communications applications and services on a per-user basis. It is a simple, cost-effective solution that packages client and server software, licensing, service and support, and software subscription that provides the opportunity to give the full suite of applications to all users in their workspaces. This reduces total cost of ownership through a consistent per-user price point, while making it easy for organizations to deploy and manage Cisco Unified Communications.

Tags / Keywords:

Cisco, Henny Penny, Cisco Unified Contact Center Express, Cisco Unified MeetingPlace Express, contact center, remote workforce, collaboration, unified communications, Cisco Unified Workspace Licensing, on-premise, on-premises

Supporting Quotes:

"Our company is dedicated to its customers and our global network of exclusive distributors delivering the highest standard of representation and service in the industry," said Art Harlan, Chief Financial Officer, Henny Penny. "We count on these distributors working with our customers to make them successful in the marketplace and Cisco Unified Communications has helped us to streamline and speed up our collaboration to become faster at resolving any customer issue. In addition, by using Cisco Unified Workspace Licensing, we were able to save about 10% of the price during deployment."

"One of Henny Penny's core values is work-life balance. By using Cisco Unified MeetingPlace, we've cut down on a great deal of corporate travel, saving us money and giving our employees more family time," said Brad Fletcher, Global Communications Manager, Henny Penny. "Even when we haven't cut out costs, we can offer new meeting services to distributors and remote employees. We can have rich-media conferencing any time we want, scheduled or ad hoc. It's been a big help for collaboration, especially with the global workforce we have in place."

Links / URLs:

Cisco Unified Communications

Cisco Collaboration and Communication

Cisco Unified Workspace Licensing

Cisco Unified MeetingPlace Express

Cisco Unified Contact Center Express

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