SOURCE: Healthcare Financial Management Association

Healthcare Financial Management Association

November 04, 2014 15:54 ET

HFMA Releases Patient Financial Communications Training Program

WESTCHESTER, IL--(Marketwired - November 04, 2014) - The Healthcare Financial Management Association on Monday announced the release of a training program designed to improve financial communications between providers and patients. Drawn from the consensus-based Patient Financial Communications Best Practices™, the comprehensive training program includes online scenarios, role-play strategies, and practical advice for ensuring that patients are fully informed about their financial responsibilities, insurance eligibility, financial assistance, and payment options.

"In a time when patients' out-of-pocket responsibilities are increasing, clear communication between providers and patients is more important than ever," said HFMA president and CEO Joseph J. Fifer, FHFMA, CPA, as he introduced the training program during a national conference for healthcare finance leaders. "This program helps ensure that patients receive the information and guidance they need."

The online training program is geared toward patient-facing staff and their managers. It covers financial discussions across care settings, both prior to and at the time of service, including the emergency department. The trainer toolkit includes tools that can be customized to address specific issues in provider organizations. The complete Patient Financial Communications Training Program is available for purchase by organizations directly from HFMA. It can be used to train any number of learners. For more information, visit

About the Patient Financial Communications Best Practices

Published in 2013, the best practices were developed by experts across the industry, including patient advocates. Representatives from the American Hospital Association, America's Health Insurance Plans, the American Academy of Family Physicians and the National Patient Advocate Foundation participated. They were advised by national healthcare policymakers including former HHS Secretaries Michael Leavitt and Donna Shalala, as well as former Senate Leaders Bill Frist and Tom Daschle and Clinton Administration Deputy Attorney General Jamie Gorelick. More information about the Patient Financial Communications Best Practices and other elements of HFMA's Dollars & Sense™ initiative is available at

With more than 40,000 members, the Healthcare Financial Management Association (HFMA) is the nation's premier membership organization for healthcare finance leaders. HFMA builds and supports coalitions with other healthcare associations and industry groups to achieve consensus on solutions for the challenges the U.S. healthcare system faces today. Working with a broad cross-section of stakeholders, HFMA identifies gaps throughout the healthcare delivery system and bridges them through the establishment and sharing of knowledge and best practices. We help healthcare stakeholders achieve optimal results by creating and providing education, analysis, and practical tools and solutions. Our mission is to lead the financial management of health care.

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Contact Information

  • Contact information
    Karen Thomas
    Healthcare Financial Management Association
    (708) 492-3377